Service Order Manager (Island Palm Communities)
Company: WinnCompanies LLC
Location: Wahiawa
Posted on: February 1, 2025
Job Description:
WinnCompanies is looking for a Service Order Manager to join our
Island Palm Community located at Wahiawa, HI.Teamwork, innovation,
and mutual respect. At Island Palm Communities, our team members
are responsible for our growth and success, and we challenge them
to constantly be their best in our fast-paced workplace. Our team
members are committed to helping people in the communities we
serve, and we reward our team's passion and hard work with
competitive pay, amazing benefits, and learning and growth
opportunities.This opportunity offers a pay of $76,440 annually
with a potential 15% annual performance bonus.Responsibilities
- Scope, scheduling and coordination of service order work
(internal and contracted). Utilize the YARDI tools to manage
service orders.
- Customer service escalations: Address and diffuse customer
concerns and escalation including appropriate follow up, parts
scheduling, contractor scheduling and follow through to
resolution.
- Personnel management: Participate in hiring, termination,
performance management and progressive discipline in coordination
with DOF and HR. Train, coach and mentor team members. Schedule and
adjust technician's daily workload. Assist in coordination of
technician training, truck stock inventories and employees.
- Oversee service operations: Ensure that all IPC Housing
Services, Lendlease and Military Partner policies, procedures,
standards and reporting requirements are effectively communicated
to employees, adhered to and properly implemented. Communicate
daily with Maintenance department managers (COM, Dispatch,
Warehouse) to ensure appropriate goals and targets are met for
Service Orders.
- Scope, scheduling and coordination of preventive maintenance
work (internal and contracted) including individual homes,
playgrounds, amenities and facilities. Manage scheduled curb-appeal
and other work for the entire project.
- Quality control activities and subcontractor verification:
Perform quality control checks for service request process for
technician and subcontracted work to ensure time and quality
expectations are met.
- Responsible for meeting outlined budgetary requirements and
forecasting volume and cost overages.
- Employee and site safety/environmental: Participate in site
safety and environmental programs, coordinating with regional
Lendlease safety and environmental managers on immediate concerns
and opportunities for improvement. Educate, monitor and coach team
members about safety and environmental requirements.
- Reporting: Generate and review appropriate weekly and monthly
maintenance reports to determine if there are any current or
potential issues. Make recommendations for solutions and ensure
solutions are implemented by appropriate staff.
- May be responsible for duties of Service Dispatch Manager,
Service Order Coordinator, Resource manager and Field Supervisors
in their absence or as required.
- Will be responsible for direct supervision of 5 - 9 employees
and indirect supervision of 21 - 50 employees.Requirements
- High School diploma or GED required; Vocational/Technical
training and/or Associates degree preferred.
- Minimum 3 - 5 years previous work-related experience
required.
- Minimum 1 - 3 years previous supervisory/management experience
required.
- Must have a current vehicle license in good standing and meet
the driving records standards outlined in the Company Safe
Vehicular Operations Policy.
- Experience with computer systems required, including web-based
applications and some Microsoft Office applications.
- Able to communicate clearly and effectively in writing with
internal and external customers.
- Able to comprehend and communicate complex verbal information
in English to organization staff, clients, families and external
customers.
- Must demonstrate full working knowledge of standard concepts,
practices, procedures and policies.
- Must act as a team leader for small projects or work groups,
creating a collaborative and respectful team environment.Why Island
Palm Communities?As part of WinnCompanies, we are a nationally
recognized leader in property management and development with
4,400+ team members working together to create the best possible
living communities in 24 states, Washington, D.C., and Puerto
Rico.Our Benefits:
- Generous time off policies (including 11 paid holidays,
generous Accrued Time Off increasing with years of service, paid
sick time, annual day of service, and floating holiday)
- 401(k) plan with a company match
- Various comprehensive Medical, Dental, & Vision plan options
for you and your family
- Flexible Spending Account and Dependent Care Flexible Spending
Account
- Long Term Disability, Basic Term Life and AD&D, optional
supplemental life insurance
- Tuition Reimbursement program and continuous training and
development opportunities
- Wellness program (group challenges, seminars, gym membership
reimbursement)
- Employee Assistance Program
- Employee Discount Programs
- Employee Relief Program supporting employees with unexpected
hardships.
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Keywords: WinnCompanies LLC, Honolulu , Service Order Manager (Island Palm Communities), Executive , Wahiawa, Hawaii
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