Family Services Manager

Company: Family Promise of Hawaii
Location: Honolulu
Posted on: May 3, 2025

Job Description:

Interested in this position? Apply using the form below.Job SummaryThe Family Services Manager is responsible for managing and evaluating Family Promise of Hawai--i's programs and services on Oahu, ensuring they are effective, trauma-informed, culturally responsive, and aligned with best practices and the organization's strategic plan. The Family Services Manager will coordinate and supervise the organization's O--ahu-based direct service staff and interns, creating a collaborative and supportive work environment.Family Promise of Hawai--i is a 501(c)3 nonprofit that provides critical housing and wraparound services for families experiencing housing instability and homelessness. Our mission is to help homeless and low-income families in Hawai--i achieve sustainable independence by mobilizing existing community resources and support. We provide emergency shelter, rental assistance, prevention/diversion services, and holistic case management.Essential Job FunctionsProgram Operations and Evaluation (55%)

• Manage the program inquiry list and assign eligible families to the appropriate Case Manager.
• Collaborate with the Director of Family Services to create and maintain a schedule of responsibilities for direct service staff, ensuring coverage of nights and weekends, and provide phone coverage when needed.
• Implement and maintain policies and procedures aligned with local and national best practices, funder requirements, government regulations, and FPH's strategic plan.
• Implement data and evaluation systems to measure program outcomes, inform decision-making, identify areas for improvement, and demonstrate impact. Assist the Director of Family Services with collecting and inputting program data.
• When needed as a backup for program staff, provide comprehensive case management, including intakes, assessments, individual weekly plans, referrals, housing assistance and placement, counseling, advocacy, and outreach.
• Ensure the integrity of program data, verify that case files are accurate and up-to-date, and analyze data for grant reports as needed.
• Monitor program budgets and collaborate on grant proposals and reporting to ensure compliance and sustainable funding.Staff Supervision and Development (35%)
• Recruit, train, and supervise a team of compassionate and skilled staff members, providing regular feedback, coaching, and professional development opportunities.
• Foster a collaborative and supportive work environment that promotes teamwork, innovation, and a client-centered approach.
• Conduct performance evaluations, address performance issues, and recognize outstanding contributions.Strategy, Growth, and Administration (10%)
• Build and maintain relationships with community organizations, government agencies, and other stakeholders to enhance service delivery and expand resources for families.
• Participate in networks and coalitions focused on homelessness services.
• Engage in growth-minded development; participate in conferences, workshops, and training sessions to remain current on the best practices and community needs.
• Participate in budget development and strategic planning as needed.Required Qualifications & Experience
• 5 years of progressively responsible experience in social services.
• Bachelor's degree in human services field or equivalent experience.
• Proven leadership and supervisory skills, with the ability to inspire, motivate, and develop a team.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Strong knowledge of trauma-informed care principles and best practices in family support services.
• A self-starter with excellent problem-solving skills.
• Reliable and able to keep confidences.
• Proficient in Microsoft Office and Google Workspace applications.
• Valid driver's license and reliable transportation.Preferred Qualifications & Experience
• Prior experience in managing a recovery or relief project.
• Demonstrated experience in nonprofit program management, including program design, budgeting, and evaluation.
• Knowledge of federal, state, and local regulations and funding sources related to homelessness and social services.
• Knowledge of data management and reporting systems used in social services.Our Commitment to EquityIn line with Family Promise of Hawai--i's core values, we are committed to advancing diversity, inclusion, equity, social justice, and antiracism throughout our work. We value the different forms of experience and expertise on our team, and we strive to build an organization that leverages each employee's unique skills and perspectives. We encourage people of all backgrounds to apply to this position, even if you've had a less traditional career path or don't think you check every box in the job description.Hiring ProcessSubmit your resume and cover letter at familypromisehawaii.org/careers . We will begin reviewing applications on a rolling basis. The hiring process will include an interview and reference checks. We would like to have the selected candidate begin in April 2025.Compensation and BenefitsThe salary for this full-time position is $65,000 - $75,000. Office hours are Monday-Friday 8am-4pm.Benefits at Family Promise of Hawai--i include:

• A passionate team and mission-driven work environment.
• Medical, dental, and vision insurance (covered for employees)
• 25 paid sick and vacation days and 13 holidays
• A 401(k) retirement plan with a 3% employer contribution - regardless of how much you choose to contribute, we will contribute 3% of your salary
• Paid family and medical leave, allowing you to take time off for the birth or adoption of a new child, your own serious medical condition, or caregiving for a close family member's serious medical condition
• Monthly cell phone stipend and mileage reimbursement.
• Professional development and training opportunities.
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Keywords: Family Promise of Hawaii, Honolulu , Family Services Manager, Executive , Honolulu, Hawaii