Service Order Manager (Hickam Communities)

Company: WinnCompanies LLC
Location: Honolulu
Posted on: May 23, 2025

Job Description:

WinnCompanies is seeking a Service Order Maintenance Manager to join our team located at a military base in Honolulu, HI.This position involves assisting the Director of Facilities (DOF) in maintaining service order and preventive maintenance standards across all communities within the project. The role oversees the Service Order Maintenance Department.Note: This position is at a federal facility. In accordance with the REAL ID Act, effective May 7, 2025, a REAL ID compliant driver's license/ID is required for access.Salary range: $69,570 to $83,485 annually, with a 15% bonus potential.Responsibilities

• Scope, schedule, and coordinate service order work (internal and contracted) using Yardi tools.
• Customer Service Escalations: Address and resolve customer concerns, including follow-up, parts and contractor scheduling.
• Personnel Management: Participate in hiring, termination, performance management, and discipline, in coordination with DOF and HR. Train, coach, and mentor team members. Manage technician schedules, training, truck stocks, and staffing.
• Oversee Service Operations: Ensure policies, procedures, standards, and reporting requirements are communicated, followed, and properly implemented.
• Communicate daily with Maintenance department managers to meet goals for Service Orders and ensure effective communication with community/leasing offices.
• Coordinate preventive maintenance work, including homes, amenities, and facilities, and manage project-wide curb-appeal activities.
• Quality Control and Subcontractor Verification: Perform quality checks to ensure work meets time and quality standards.
• Manage budget requirements, forecast volume and costs.
• Safety and Environmental: Participate in safety and environmental programs, educate team members, and manage mold operations and testing.
• Reporting: Generate and review maintenance reports, recommend solutions, and evaluate damage and incident reports.
• May assume duties of other supervisory roles as needed.
• Supervise 2-3 employees directly and 15-20 indirectly.Requirements

• High school diploma or GED.
• 3-5 years in residential or facilities maintenance.
• 1-3 years supervisory/management experience.
• Valid vehicle license and good driving record.
• Experience with Microsoft Office and Yardi software.
• Excellent communication and customer service skills.
• Ability to communicate complex information effectively in English.
• Knowledge of standard procedures, policies, and practices.
• Strong leadership and coaching abilities.
• Note: Access requires a REAL ID compliant license.Preferred Qualifications
  • Vocational/technical training or Associate's degree.At Hickam Communities, we turn housing into homes, valuing results, teamwork, innovation, and respect. Join us and be part of a leading property management team.Benefits
    • Paid holidays, accrued time off, sick leave, and more.
    • 401(k) with company match.
    • Comprehensive health plans.
    • Flexible Spending Accounts.
    • Disability and life insurance options.
    • Tuition reimbursement and training opportunities.
    • Wellness programs and Employee Assistance Program.Salary varies based on responsibilities, location, and experience.
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Keywords: WinnCompanies LLC, Honolulu , Service Order Manager (Hickam Communities), Executive , Honolulu, Hawaii