HonoluluRecruiter Since 2001
the smart solution for Honolulu jobs

Guest Services Manager (Full Time) @ The Royal Hawaiian, a Luxury Collection Resort - Marriott Hotel

Company: Marriott International
Location: Honolulu
Posted on: August 17, 2019

Job Description:

Here's To Your Journey with The Luxury Collection The Luxury Collection is a glittering ensemble of locally authentic hotels and resorts from around the world. Our hotel teams curate the worlds most enriching and desirable destination experiences. Our mission is to guide our guests, these seasoned travelers on transformative journeys that touch their spirits, enrich their lives and create lasting memories. If you are someone with an appreciation for evocative storytelling and a desire to provide genuine, personalized, and anticipatory service, then we invite you to join us on our journey and explore a career with The Luxury Collection. The Royal Hawaiian, a Luxury Collection Resort, Waikiki, located at 2259 Kalakaua Ave, Honolulu, Hawaii, 96815 is currently hiring a Guest Services Manager (Full Time) @ The Royal Hawaiian, a Luxury Collection Resort. Responsibilities include: Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Leading Guest Services Teams Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Encourages and builds mutual trust, respect, and cooperation among team members. Serves as a role model to demonstrate appropriate behaviors. Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees'' absence. Celebrates successes and publicly recognizes the contributions of team members. Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. Maintaining Guest Services and Front Desk Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others. Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Ensures that regular on-going communication is happening with employees to create awareness of business objectives and communicate expectations, recognizes performance, and produces desired results. Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management areas of department. Ensuring Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Empowers employees to provide excellent customer service. Observes service behaviors of employees and provides feedback to individuals. Strives to improve service performance. Provides immediate assistance to guests as requested. Ensures employees understand customer service expectations and parameters. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Implementing Projects and Policies Implements the customer recognition/service program, communicating and ensuring the process. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Manages payroll administration. Conducting Human Resource Activities Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills. Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. Participates in employee progressive discipline procedures. Uses all available on the job training tools for employees. Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. Supervises on-going training initiatives and conducts training when appropriate. Participates in the employee performance appraisal process, providing feedback as needed. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Analyzes information and evaluating results to choose the best solution and solve problems. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Maintains high visibility in public areas during peak times. Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. Performs Front Desk duties in high demand times. To apply now, go to: https://jobs.marriott.com/marriott/jobs/19106203?%3Flang=en-us/ Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit www.marriott.com/careers to learn more about our workplace culture and career opportunities. Chat, engage and follow us on social media. www.facebook.com/marriottjobsandcareers http://www.instagram.com/marriottcareers @lifeatmarriott on Snapchat So, we ask, where will your journey take you? - Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Honolulu , Guest Services Manager (Full Time) @ The Royal Hawaiian, a Luxury Collection Resort - Marriott Hotel, Executive , Honolulu, Hawaii

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Case/Care Manager II
Description: Position Purpose: Provides Case Management services to a specific clientele. Systematically identify and addresses fragmentation of care, and fill gaps in are using proactive initiatives. Assesses medical (more...)
Company: Centene Corporation
Location: Wahiawa
Posted on: 08/21/2019

Assistant Branch Manager (ISB Safeway Kapolei)
Description: Joining one of the most revered banks in the country and one of Hawaii's Best Places to Work, you'll guide and support a branch team and take ownership of the customer experience. We are looking for Assistant (more...)
Company: Bank of Hawaii
Location: Honolulu
Posted on: 08/24/2019

Director of Operations - Own a Franchise
Description: Directors of Operations: Make
Company: CMP.jobs
Location: Haleiwa
Posted on: 08/24/2019


Director of Business Development - Own a Franchise
Description: Director of Business Development:
Company: CMP.jobs
Location: Haleiwa
Posted on: 08/24/2019

VP of Development - Own a Franchise
Description: VP of Development: Make a smarter
Company: CMP.jobs
Location: Haleiwa
Posted on: 08/24/2019

Manager in Training - Ala Moana
Description: THE PROFILE Abercrombie Fitch Co. is a leading global specialty retailer of high-quality, casual apparel for men, women and kids with an active, youthful lifestyle under its Abercrombie Fitch, abercrombie (more...)
Company: Hollister Co.
Location: Honolulu
Posted on: 08/24/2019

Business Development Director
Description: Overview Are you ready to join an organization where you can be a relentless force for a world of longer, healthier lives Envision all Americans enjoying ideal cardiovascular health free of heart disease (more...)
Company: VSD
Location: Honolulu
Posted on: 08/21/2019

Sr. Regional Procurement Manager
Description: TAKE OWNERSHIP OF A COMPLEX, HIGHLY VISIBLE, REGIONAL PROCUREMENT LEADERSHIP ROLE WITH CORPORATE AND LOCAL INFLUENCE br br Serve As A Key Player On Two Leadership Teams Manage A Group Of Direct And (more...)
Company: Par Pacific
Location: Honolulu
Posted on: 08/21/2019

Assistant Store Manager
Description: Requisition Number: br 4220 br Division: br br Employment Duration: br Full time br Employment Status: br Regular br Shift: br Varied br br Company Overview br br Boardriders, (more...)
Company: BOARDRIDERS
Location: Honolulu
Posted on: 08/22/2019

Project Manager (IT Department)
Description: A day in the life as a Project Manager - Under the direction of the Manager, this position is responsible for the successful implementation of projects technologies, products, and processes from initiation (more...)
Company: Bank of Hawaii
Location: Honolulu
Posted on: 08/24/2019

Log In or Create An Account

Get the latest Hawaii jobs by following @recnetHI on Twitter!

Honolulu RSS job feeds