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Dental Front Desk

Company: Kalihi Palama Health Center
Location: Honolulu
Posted on: May 4, 2021

Job Description:

Primary Purpose:Perform a variety of dental receptionist duties as a trainee to promote quality dental care.Essential Duties:Check-inGreets patients, treating all with equal respect and courtesyEnsures all patients sign in.Prepares chartsAccurately registers patients (sets insurance, sets sliding scale, checks eligibility, updates demographics at each visit)Ensures patient forms are filled and signed, alerts set in Dentrix.Ensures all patient information is accurately placed in Dentrix, following Dentrix Administrator and Billing Department guidelines.Informs patients of charges (potential) for the current days visit.Informs patients of outstanding balances and ensures that patients have all outstanding balances paid before routine care is provided.Advises walk-in patients of walk-in protocolAdvises scheduled patients, if provider is behind schedule. Offers to reschedule if patient does not wish to wait.Informs provider through Dentrix or intercom the status of patient visit for the day (if patient will be late, cancellations etc.)Monitors walk-in flow and follows guidelines for walk-in pre-screening.Check-outCollects cash/visa/checks from patients and provides receipts to all patients. Verifies all personal checks w/ Vericheck and legibly writes approval number on all checks.Informs patient of all possible payments expected for next visit procedures.Cross-checks all charges (including Medicaid) with set insurance, Medicaid or sliding scale. If there are discrepancies, this is corrected/addressed according to Billing Department recommendationIssues refunds or refund requests according to department guidelinesIssues next appointment cards with date/time/provider/possible charges for all patientsSupports and promotes recall for all patientsMaintains record of cash in cash box/pouchTurns in payments from patients at the end of the day to Billing Department (ensures 2nd count of collections Director, Office Manager or available billing staff)MiscellaneousPulls and files charts, x-rays and returning referralsSubmits treatment preauthorization requests and documents their returnReconfirms patient appointments and documents this in DentrixAnswers phones and clears phone linesFacilitates accurate internal and external referral (Quest, CCMC, Specialists, KPHC departments, physician etc.) and documents their returnSubmits Day Reports through DirectorPurges charts according to department guidelinesSchedules providers according department guidelines.Inventories and orders forms and front suppliesMaintains list of patients available on short noticeArranges for interpretersRegular and reliable on-site attendance is required.Other Duties:Perform other related duties as assignedObserve safety and security procedures; determine appropriate actions beyond guidelines; report potentially unsafe conditions; use equipment and materials properly.Minimum Qualification Requirements:Education: High School Diploma or GED equivalent requiredAssociate of Arts certification preferred Skills/Knowledge:

Basic mathematics skills, computer and electronic record skills preferred.Ability to work with people of all ages and backgrounds
Fluency in English and either Chinese (Cantonese or Mandarin) or Chuukese preferredKalihi-Palama Health Center is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Job Posted by ApplicantPro

Keywords: Kalihi Palama Health Center, Honolulu , Dental Front Desk, Healthcare , Honolulu, Hawaii

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