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Health & Fitness Concierge (On-Call)

Company: Alohilani Resort Waikiki Beach
Location: Honolulu
Posted on: August 6, 2022

Job Description:

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com .

Location

The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki.

Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories.

Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach.

Overview

The Health & Fitness Concierge (On-Call) is responsible for greeting members and guests, answering questions, processing membership and sales transactions. He/she is also responsible for assisting members and guests and providing in a safe, friendly and comfortable visit.

Responsibilities


- Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Greet and welcome all guests and members and offer assistance on an ongoing basis.
- Assist guests and members with check in and out.
- Process transactions for all events, guest fees, massage fees, membership fees, dues, etc.
- Must be able to completely and accurately explain the fitness center and philosophy and programs.
- Keep accurate documentation and guest records.
- Assist guests and members with reservations for services.
- Handle all administrative functions of the Health & Fitness Center including maintaining inventories of supplies, answering telephones and taking messages, etc.
- Provide basic operational information for guests and members.
- Assist the sales effort by providing information and communicating potential guest/member needs to sales manager.
- Submit maintenance requests to ensure facility/amenities are in proper working order.
- Recognize and respond appropriately to emergency situations.
- Provide Health & Fitness tours as necessary.

Keywords: Alohilani Resort Waikiki Beach, Honolulu , Health & Fitness Concierge (On-Call), Healthcare , Honolulu, Hawaii

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