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Clinical Counselor I

Company: Serco Group plc
Location: Honolulu
Posted on: April 16, 2018

Job Description:

Job Description Military Family Life Counselor (MFLC):
The MFLC Program was established to expand access to confidential
counseling and reduce the barriers and stigma often associated with
seeking counseling support. Due to past and present deployments of
U.S. Military Service members to locations such as Iraq, Afghanistan
and other areas of world conflict, Military members and Families may
be subject to extreme stress. The stresses of Military life are
complex, requiring a wide range of problem solving skills in areas
such as: single parenting; child care; spousal employment; fluctuating
Family income; frequent relocations; isolation from other extended
Family members; child education; and children coping with the absence
of a parent. The DoD recognizes these difficulties and is committed to
providing the necessary counseling support.
The MFLC Program provides in-person, confidential, non-medical,
counseling services in support of the MFLC program, to support all
Active and Reserve component Military Service members and their
Families, including severely injured Service members and their
Families. The non-medical counseling services shall be provided by
licensed or certified counselors. Duties include:
Non-medical Counseling Services: The MFLC counseling modalities
consist of individual, Family, couples, and groups. Services are
delivered just in time, when and where they are needed using a walk
around/coaching approach. MFLC counseling services are confidential,
MFLCs will go to where the people are instead of waiting for people
to schedule an appointment to see them, but an appointment can be made
if desired. Counseling may be provided outside the gates of
installations, nearest the communities in which Families live and
MFLCs will provide counseling support which assists Service members
and their Families with issues including, but not limited to the
following: mobilization, deployment, reunion, frequent relocations,
relocation adjustment, relationships, deployment stress,
marital/couples issues, Family relationships, serious illness,
parenting, child care, parent/child communications, loss and grief,
conflict resolution, self-esteem/independence, decision making,
anxiety, stress, assertiveness, work life balance, anger, caregiver
peer to peer forums, relationship issues, homesickness
MFLCs will utilize a psycho-educational counseling approach which
teaches Service members and their Families how to anticipate and to
address challenges/problems. Family psycho-education includes teaching
coping strategies and problem-solving skills to Families, friends,
and/or caregivers to help them cope more effectively.
MFLCs must be knowledgeable of the resources available through
Military OneSource to make referrals for counseling and access
additional resources when circumstances warrant.
MFLCs will also be knowledgeable of Family advocacy and other
support programs both on and off the installations.
MFLC will conduct warm hand-off of Service members and Families to
other providers and community/DoD resources, such as Military One
Source (MOS).
MFLCs will be available by telephone only for the purposes of
enabling counseling participants to schedule an appointment for
counseling services, and facilitating coordination with installation
MFLCs will discuss mandated reporting requirements for domestic
abuse, sexual assault, duty to warn and other legal obligations with
Service members and Families.
MFLCs will organize and facilitate voluntary peer-to-peer forums as
requested to provide non-medical counseling to caregivers, interacting
as necessary with installation
MFLCs Communicates with Regional Supervisors and participate in
regular individual and group supervision, sharing information
regarding trends and issues on the installations to which they are
MFLCs will participate in regular in-services/training, Quality
Improvement committees or other contract activities as
Outreach and Awareness:
MFLCs will be easily identifiable and approachable, operate in a
manner that maximizes accessibility, including availability at
installation common areas and Family support centers.
The MFLC will consult with the local POC regarding the counseling
needs of Military Service members and their Families.
MFLCs will coordinate consultations with Commanders or with another
provider or staff (Family Center Director, chaplain, Principal, School
Liaison Officer, teacher, Camp Director etc.) about how to enhance
resiliency, conducting briefings and presentations, or providing
referral resources to a participant outside the context of a
counseling session.
MFLC Rotations Available: General Rotation, Embedded Rotation,
Recruiting Rotation, Surge-Active Duty, Surge- National
Guard/Reserves, On-Demand-General.
Work Conditions: Flexibility to work non-standard hours as needed in
order to properly serve and assist clients. Work is generally
performed in a normal office environment where there is minimal
exposure to unpleasant and/or hazardous working conditions; Job
assignments may require working at client site where working
conditions may vary.
**Serco Inc. is using this posting for the purpose responding to a
proposal. We are seeking qualified candidates in the event of a
contract award. This position is not currently funded/active. Should
Serco be awarded the contract, and you meet the qualifications of the
position, you will be considered in the selection process.**
Required Skills Master s degree from an accredited graduate program in a
Mental Health related field such as Social Work, Psychology,
Marriage/Family Therapy, or Counseling; a valid unrestricted
counseling license/certification from a State, the District of
Columbia, a U.S. Commonwealth, or a U.S. Territory that grants
authority to provide counseling services as an independent
practitioner in their respective fields; and demonstrated counseling
competence preceding their employment with the MFLC Program.
Specialized Work Experience and Training: working with Family programs
and/or advocacy services, Military or civilian social service
agencies, and/or are a Military Family member with full understanding
of the Military lifestyle. Possess advocacy knowledge, skills, and
abilities listed below: Working knowledge of Military, state, federal,
and local resources; Understanding, sensitivity, and empathy for
Service members and their Families; Ability to develop trusting
helping relationships; Ability to work effectively with individuals
and Families from diverse racial, ethnic, and socioeconomic
backgrounds; Ability to intervene in crisis situations, using sound
professional judgment, ethical practice, and common sense. Work
independently to develop, implement, and evaluate safety and
intervention plans to meet individual and Family needs; Ability to
work cooperatively with Military and civilian medical, social service,
law enforcement, and legal personnel on behalf of Service members and
their Families. Must be a U.S. citizen, and must speak fluent English.
Preferred Qualifications: Demonstrates effective needs assessment and
individual/small group training skills; Interpersonal skills:
Understands group dynamics; demonstrates self-awareness as well as
empathy/sensitivity to others. Oral/written communication skills:
Communicates verbally and in writing in a clear, concise manner, and
effectively conveys ideas- Demonstrated effective and dynamic oral
presentation and facilitation skills; Organizational skills:
Demonstrates the ability to manage multiple priorities, illustrates
attention to detail, and shows evidence of being conscientious
regarding deadlines; Technical skills: Skill using appropriate
software programs such as Microsoft Word, Excel, Publisher, Access,
Outlook, and Power Point as well as data collection programs and basic
automated skills. Travel: Travel may be required in order to
accomplish mission goals to include evenings and weekends with the
ability to use all modes of transportation. This position requires
access to US Government facilities and systems. US Citizenship, a
valid driver s license, auto insurance and reliable transportation to
travel to assigned locations and nearby facilities is required.
Employment Type Full time
Career Level
Job ID ********
Company Serco Inc. (Serco) is the Americas division of Serco Group, plc,
one of the world s leading and most admired service companies. Serco
serves Federal, state and local governments, along with the Canadian
government and commercial customers. We help our clients deliver vital
services more efficiently, while increasing the satisfaction of their
end customers. Headquartered in Reston, VA, Serco has approximately
10,000 employees with an annual revenue of $1 billion and is part of a
$6 billion global business that helps transform government and public
services around the world. Serco recognizes that our employees are our
most valuable asset. Our successes directly relate to our employees.
At Serco, we listen, respect and support our employees and through
continuous training, development and information-sharing, we advance
talent internally, enhancing career growth and progression which
enables not only our employees to excel but enables our customers to
excel as well. Our employees personally can make a difference. It is
not just a job at Serco; at Serco, we offer career opportunities. We
invite you to become part of our dynamic team. Serco's people share a
passion for delivering ethical service, innovation, and a commitment
to results. Our focus on Bringing Service to Life is more than a
tagline, it s the way we get things done, the way we talk with each
other, and the way we interact and respect each other. We succeed by
encouraging and generating new ideas. We trust our people to deliver.
We are passionate about building innovative and successful Serco
businesses. Our most powerful tool in improving performance is to
instill a stimulating culture where people feel they can personally
make a difference. Serco is an equal opportunity employer committed to
diversifying its workforce (Race/ Color/ Sex/ Sexual Orientation/
Gender Identity/ Religion/ National Origin/ Disability/ Vets).
Functional AreaPersonnel & Social Services
DepartmentOur services in the Defense business unit support all branches
of the U.S. military and the intelligence community. Our teams provide
a variety of support services related to the maintenance and life
cycle sustainment of US Navy, US Coast Guard and Customs and Border
Patrol fielded C5I systems. We are focused on the design, systems
engineering, project management, procurement, installation, training,
testing, and field maintenance of these systems. We also provide
personnel services to military personnel, military families, and
civilians working for the military. Our capabilities address a wide
range of managed services, as well as the complete military lifecycle
which includes recruitment, to active duty through retirement. And for
the Intel community we have over 300 cleared professionals who serve a
variety of Intelligence Community and Department of Defense customers
who stand on the front lines of defense for our nation. The unit
employee s specialists focused on acquisition and program management,
systems engineering, cyber security, signals and intelligence
analysis, financial management, human capital, and information

Keywords: Serco Group plc, Honolulu, Clinical Counselor I, Healthcare, Honolulu, Hawaii

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