Event Operations Manager

Company: Alohilani Resort Waikiki Beach
Location: Honolulu
Posted on: February 15, 2020

Job Description:

Highgate Hotels Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu. Highgate also has a key presence in Barcelona. Highgate's portfolio of global properties represents an aggregate asset value exceeding $10B and generates over $2B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition. Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry's most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle. Location The all-new, vibrant 'Alohilani Resort Waikiki Beach blends indoor and outdoor luxury to elevate the experience of Oahu resorts. Every space has been envisioned by award-winning design firm, Rockwell Group. Fresh, welcoming and relaxing, it's an oasis of tranquility in the heart of Waikiki. Experience our spacious, welcoming lobby and captivating 280,000 gallon Oceanarium unique to Honolulu resorts. Coming soon, the destination pool deck with private cabanas will offer a saltwater infinity pool, a shallow-water pool and club for kids, and a pool bar that seamlessly transitions from day to night. With a location steps from Waikiki Beach, it's where Hawaii vacations turn moments into memories. Our resort is proudly named in honor of Queen Lili'uokalani, the last reigning monarch of the Hawaiian Kingdom. Beloved by her people, she was a music composer, an author and an ardent supporter of her culture. Her spirit is infused into the resort, which shares the same privileged location as her beachside home Ke'alohilani, meaning the royal brightness. Welcome to a fresh perspective on resorts in Waikiki. 'Alohilani Resort Waikiki Beach. Employment Status Full-Time Overview The Event Operations Supervisor is responsible for ensuring the successful delivery of all hotel events, through the effective management of the Banquet and Stewarding departments. This individual maintains a profitable operation while providing consistently high quality product and service levels. With the upcoming unveil of the newly renovated 'Alohilani Ballroom in August 2019, the hotel will boast over 30,000 square feet of event space, including Waikiki's most modern, technologically-sophisticated ballroom. The Event Operations Supervisor will play a critical role in the planning and launch of this new space, including purchasing of banquet product, and development of the service team to drive unparalleled ongoing guest experiences. Responsibilities - Fundamental Requirements : - Oversee all aspects of the hotel's Banquet and Stewarding daily operations, ensuring delivery of highest quality service standards - Liaise with Catering & Conference Services, Culinary, AV and Outlets to anticipate event and equipment needs through regular BEO meetings, group resume meetings, and ongoing correspondence - Maintain up-to-date details on upcoming events, and communicate internally to Captains, Supervisors and the greater team - Participate in any client pre-conference or pre-planning meetings, as requested - Direct all event set-ups, including food and beverage components - Maintain visibility on the event floor, be accessible to the client, and resolve any guest issues as they arise - Supervise proper tabulation and accounting of all banquet checks - Supervise and maintain the sanitation of heart of house through a well-designed, comprehensive cleaning schedule, to include the kitchens, store rooms, hallways, dock, and equipment - Manage regular equipment inventory procedures, monitor loss prevention, maintain pars, schedule and plan all ordering (of china, glass, silver, linen, miscellaneous banquet and stewarding equipment, cleaning supplies and compounds) - Be accountable, and contribute to, monthly forecasting and expense planning, in support of achieving the hotel's annual budget - Maintain compliance with Highgate purchasing and requisition procedures - Participate in idea development in support of generating improved service and revenue opportunities - Hire, train, supervise and counsel all banquet and stewarding personnel - Develop, train and maintain department SOPs to ensure compliance - Manage scheduling and payroll (including tip distribution where applicable) for banquet captains, servers, porters, stewards and pot washers - Maximize efforts towards productivity, identify problem areas and assist in implementing solutions - Conduct staff performance reviews in accordance with Highgate Hotel standards - Organize and conduct regular department meetings in a timely manner - Ensure department compliance with Health Department and Liquor Commission standards -

Keywords: Alohilani Resort Waikiki Beach, Honolulu , Event Operations Manager, Hospitality & Tourism , Honolulu, Hawaii