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Personal Banker, Retail Banking

Company: HomeStreet Bank
Location: Honolulu
Posted on: April 8, 2021

Job Description:

EO/AA Employer including Vets and Disabled Qualified applicants with arrest and conviction records will be considered in accordance with legal requirements. Job Description Summary This position is responsible for acquisition, retention and expansion of new and existing customer relationships. The Personal Banker provides exceptional service by taking ownership of the customer experience from introducing the customer to HomeStreet Bank through profiling, assessing their banking and borrowing needs, and recommending appropriate products based on a thorough knowledge of HomeStreet products and services. This position builds a profile of each customer and maintains frequent personal, phone or email contact in an effort to grow and deepen customer relationships. Job Details Primary Functions: Customer Development

  • Effectively interview and profile customers in order to recommend appropriate banking products and services.
  • Proactively offers ideas and solutions to help customers recognize possibilities and strategies that will help them build and strengthen their financial position.
  • Proactively identify and retain "at risk" customers.
  • Strategically utilize advertising leads, MCIF lists, personal contacts, referrals from the Bank and branch customer base to build a book of business through deposit generation.
  • Effectively partner with other business lines within the Bank to identify sales opportunities and provide an outstanding customer experience.
  • Open and close all consumer and businesses products.
  • Process complex transactions including: changing account ownership, living trusts, guardianship accounts, and estate assignments.
  • Originate consumer loans, act as a customer advocate to ensure prompt processing of consumer loans.
  • Complete new customer profiles each week and update current customer profiles weekly.*
  • Make referrals to the Branch and District Managers or to business partners in other business lines within the company as assigned.
  • In conjunction with the Manager, makes business development calls each month as assigned.
  • May conduct offsite presentations such as Financial Literacy Seminars and Bank at Work presentations to build branch consumer and business customer base
  • May lead branch and district sales campaigns
  • May have other Business Development activities assigned as needed*The actual number of completed profiles and outside business development calls may vary from branch to branch, based on the expectations of the manager.Service
    • Set an example for the CSR staff in the area of customer service and customer advocacy.
    • Perform teller duties as required.
    • Actively listen to customers, and maintain a friendly, positive, professional attitude. Resolve difficult situations with creativity, tact and diplomacy.
    • Support branch lobby management
    • Conduct care calls with existing consumer and business clients to ensure customer satisfactionOther Job Responsibilities
      • Maintain a complete understanding of products, services and the Bank's business-customer acquisition strategy.
      • Monitors personal weekly/monthly sales efforts, ensuring sales targets and results are achieved.
      • May partner with leadership to mentor and coach CSR staff to enhance their sales skills.
      • Participates in branch events/sponsorships and is involved with groups and organizations within the community.Qualifications:
        • High school diploma or equivalent. Bachelor's degree in business related field preferred.
        • 3 years of experience in customer service, sales or banking experience required. Sales experience in the banking or financial industry preferred.
        • Local travel required. Valid driver's license, vehicle, and liability insurance are required.
        • Demonstrated sales experience with proven results including diverse customer profiles and complex needs
        • Ability to identify client needs, present banking solutions and bank products. Recognize closing opportunities and retain and grow customer relationships. Ability to initiate customer contact through letters, email, telephone or personal contact.
        • Exceptional customer service skills.--
        • Ability to encourage open communication by listening attentively and actively. Excellent business writing skills.
        • Ability to exercise independent judgment. Ability to work quickly and accurately, to analyze information and make decisions.
        • Excellent multi-tasking skills. Ability to prioritize and perform a variety of concurrent tasks with minimal direction.Mental and Physical Considerations:
          • Able to operate a Personal Computer and view information on a monitor.
          • Must be able to sit for many hours each day.
          • Must be able to communicate via telephone and possess dexterity to include filing document, reaching and bending.
          • May be required to stand for extended periods of time.
          • Ability to lift or carry up to 10 pounds
          • Ability to speak and understand English and express ideas and have difficult conversation in person and over the telephone
          • Ability to listen and comprehend speech.
          • Ability to problem solve, make decisions, interpret data and information, read, write and organize information in an orderly manner.
          • Willing and able to travel occasionally as needed.
          • Ability to operate teller and office equipment including computers, adding machines, telephones, typewriters, copy machines, fax machines, electronic credit card authorization terminals, and security devices.Work Environment:
            • Normal business office environment.
            • Ability to work in artificial light for extended periods of timeThis Position Description may not be limited to the Functions and Requirements as outlined, now or in the future. For example, changes in corporate needs, position demands, or individual performance may result in changes to the Functions or Requirements of this position. Area Retail Banking (Sales) Posted 30+ Days Ago Full time R0006728 About Us Who We Are-- Founded in 1921, HomeStreet Bank offers consumer and business banking, mortgage financing, commercial lending, investment and insurance products and services in the Pacific Northwest, California and Hawaii. We maintain a shared goal across teams and regions to be the trusted and preferred source of financial services for our clients. Our drive to achieve this goal begins with trust - in our own abilities and in those who we work with each day. At HomeStreet, we respect and empower our employees to make decisions that support innovation, and deliver results for customers. Employees collaborate across teams to make the right decisions, share knowledge, continually move forwards and grow. We believe in promoting from within to deliver the strongest base of company knowledge, shared experience. And understanding about how our company has grown and evolved since its founding in 1921. Our teams reflect motivation, caring and a drive to achieve while having fun and supporting the communities where we live and work. This is how we deliver value every day. Work Culture As a rapidly expanding company, HomeStreet offers many opportunities to learn and grow. Throughout a period of dramatic growth, we have preserved the tradition of working in cross-functional project teams and promoting advancement across the company. Whether your interest lies in the banking or lending aspects of our business, if you have a desire to learn, are enthusiastic, perform quality work and have a passion for customer service, you will thrive in this fast paced and fun environment where people respect and help each other. Diversity and Inclusion Diversity-- HomeStreet is committed to a diverse workplace with employees from a wide range of backgrounds. We recognize that a more diverse workforce translates to broader perspective and greater understanding, which in turn translates to a greater capacity for customer service. We focus on recruiting and retaining employees from different backgrounds and who are representative of the people in our communities. By doing so, we are better able to serve our customers and understand their financial services needs and goals. Equal employment opportunity is a fundamental HomeStreet belief. We practice fair and equal treatment for everyone, regardless of race, color, national origin, ancestry, religion, creed, political ideology, gender, marital status, sexual orientation, age, or the presence, history or perception of having any sensory, mental or physical disability, genetic information, or protected veteran status. In addition, we ensure compliance with federal, state and local laws governing nondiscrimination in employment. This philosophy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Employing Individuals with Disabilities HomeStreet embraces the American with Disabilities Act (ADA) and applicable state and local laws providing for nondiscrimination in employment against qualified individuals with disabilities. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use the alternative email address below to contact us about your interest in employment with HomeStreet Bank: Recruiting@homestreet.com. Come Grow With Us For more than 90 years, HomeStreet Bank has maintained a strong commitment to ethics, customer service and support of our communities. Building trust with our customers and employees is at the core of everything we do, and we're looking for talented and motivated people to join us as we grow and evolve as a company. We are an equal opportunity employer with a commitment to employee development. We continually aim to build and maintain a successful team of talented people who feel challenged to do their best every day. We hire for potential, support personal development, and whenever possible, promote from within. We offer competitive salaries, benefits, and incentives with the opportunity to give back to the community. Whether you're just beginning your career in financial services, or have years of experience, we have a wide range of job opportunities for you to consider.

Keywords: HomeStreet Bank, Honolulu , Personal Banker, Retail Banking, Hospitality & Tourism , Honolulu, Hawaii

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