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Customer Service

Company: Drybar
Location: Honolulu
Posted on: April 8, 2021

Job Description:

Drybar is a blowdry-only bar and our philosophy is simple. Focus on one thing and be the best at it. For us thats blowouts. In fact, our tagline says it all: No cuts. No color. Just blowouts.We are growing faster than ever and fiercely recruiting amazing receptionists. At Drybar, our receptionists are called Bartenders because thats what they do they tend to the social experience of our bar atmosphere.So heres our question for you. Do you hold the power tomake anyone smile?befriend strangers?turn around a customer experience?remember names and faces?do five things at one time?Then we wanna meet you!Before you introduce yourself, check out what we're all about here:

  • Greet clients with a warm and friendly welcome
  • Check clients in and out through Booker
  • Maintain highest degree of ethics when handling client payments and stylist tips/commissions
  • Troubleshoot any Booker issues and make changes to Client Profiles when needed
  • Manage Skype communication with Customer Service team and ensure all Skype messages are answered in a timely fashion
  • Elevate scheduling concerns to Customer Service team when necessary
  • Check notes section of Booker for any special client requests
  • Manage shop flow including pairing clients with stylists and managing break schedule for stylists in the absence of or by request of the Shop Manager
  • Serve complimentary beverages to our guests
  • Maintain shop cleanliness
  • Restock retail displays and maintain display cleanliness
  • Merchandising and inventory projects as assigned
  • Provide exceptional service
  • Tend to the social experience of our bar like atmosphere
  • Maintain clear communication with Shop Management about overall shop operations
  • Sell products, tools, and memberships
  • Other duties and projects as assigned
    • 1+ years experience in a fast paced, customer centric environment
    • Previous salon/spa experience preferred but not required
    • Strong communication skills
    • Team work oriented mindset with a can do attitude
    • Ability to work at a sustained, fast pace
    • Excellent problem solving and trouble shooting skills
    • Track record in providing over-the-top, amazing customer service!
    • Ability to multitask with ease
    • Frequently required to stand and/or walk for duration of 6-8 hour long shifts

Keywords: Drybar, Honolulu , Customer Service, Hospitality & Tourism , Honolulu, Hawaii

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