Company: Royal Recruiter
Posted on: May 5, 2021
We are hiring a Customer Service Representative to manage
customer queries and complaints. You will also be asked to process
orders, modifications, and escalate complaints across a number of
communication channels. To do well in this role you need to be able
to remain calm when customers are frustrated and have experience
working with computers. Responsibilities:
- Maintaining a positive, empathetic and professional attitude
toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions,
comments and complaints.
- Communicating and coordinating with colleagues as
- Providing feedback on the efficiency of the customer service
- Managing a team of junior customer service
- Ensure customer satisfaction and provide professional customer
- High school diploma, general education degree or
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Keywords: Royal Recruiter, Honolulu , Customer Service, Hospitality & Tourism , Wahiawa, Hawaii
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