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Valet Guest Services - Full-Time

Company: Aulani, A Disney Resort & Spa
Location: Honolulu
Posted on: January 15, 2022

Job Description:

Our Valet cast members have the unique opportunity to be the first to welcome our guests to Aulani, A Disney Resort & Spa.

Responsibilities :
Valet Guest Services Greet and welcome guests with the aloha spirit, positive, friendly and helpful attitude
Proactively address guest needs by answering questions, giving directions and other information regarding the hotel/resort or surrounding areas
Park and drive vehicles
Manage parking areas (barricades, directing traffic, etc...)
Transport guest to various locations
Transport guest luggage including but not limited to Rooms/Vehicles/Storage
Care and Storage of guest property
Delivering items to guest rooms, including newspapers, express check-outs, including but not limited to guest deliveries (i.e. flowers, packages/boxes)
Excellent communication skills and high guest service expectations
Works indoors and outdoors in all kinds of weather including extreme temperatures and high humidity
Cast members may be required to perform job functions of Bellperson Host/Hostess

Basic Qualifications :
You must be at least 18 years of age
Must have a valid driver's license
Clean driving record for the past 12 months (no moving violations)
Ability to drive manual/automatic transmission
Valet experience not required but highly preferred; must have excellent customer service experience, preferably in a guest facing role
Able to grasp and carry heavy items up to 75+ pounds
Occasionally working around pressurized equipment (guest oxygen tanks)
Excellent communication skills and high guest service expectations
Prolonged standing for two to three hours at a time and heavy lifting may be required

Preferred Qualifications:
Previous experience in a Hotel/Resort environment
Previous experience working in a parking service type facility (i.e. airports, business office building, private parking structures)
Previous computer and/or cash handling experience

Additional Information :
Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

Our Theme Parks and Resort Hotels operate 24 hours a days, 365 days a year.


Keywords: Aulani, A Disney Resort & Spa, Honolulu , Valet Guest Services - Full-Time, Hospitality & Tourism , Honolulu, Hawaii

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