Customer Service Representative

Company: Careerbuilder-US
Location: Honolulu
Posted on: January 15, 2022

Job Description:

In this role, you will be responsible for receiving inbound calls and chat requests covering a wide spectrum of urology products. Our ideal candidate is friendly, can relate to people, and delivers on customer excellence in the following ways:

• Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
• Process customer returns according to established department policies and procedures.
• Work closely with the Medical Billing department to resolve disputed Billing charges
• Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
• Partner with Sales Representatives to meet or exceed customer service expectations. Job Requirements:To be successful in this role, you require:
  • 1+ years medical industry or call center/customer service experience preferred
  • Ability to solve practical problems and deal with a variety of variables.
  • Knowledge of Microsoft Office Applications
  • Ability to work some evening shifts, weekends, or overtime as needed Education and experience required:
    • High School Diploma or general education degree (GED)

Keywords: Careerbuilder-US, Honolulu , Customer Service Representative, Hospitality & Tourism , Honolulu, Hawaii