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Customer Service Associate

Company: MSC
Location: Honolulu
Posted on: January 16, 2022

Job Description:

Build a better career with MSC. Serving customer and community starts with the very best people doing their very best work. That is precisely what we have at MSC Industrial Supply Co., a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. Watch HERE to find out why you should work at MSC and join us as we continue to build a diverse and inclusive workplace. Due to MSC being a federal contractor all associates must be fully vaccinated to work at MSC or any of our entities.Requisition ID : 8823 Employment Type : Full Time Job Category : Sales / Business Development Work Location : Kaneohe Bay MB (NonRemote) State or Province : Hawaii (US-HI) Potential Work Location : United States : Hawaii : Honolulu The program Specialist has a wide variety of tasks. They are required to assist walk in customers by sourcing products or helping them to find product in the store. They answer phone calls, process hazmat orders and contact customers. They also receive in inventory, label it and replenish the shelves in the store. It is a combination of customer service and warehouse responsibilities. DUTIES and RESPONSIBILITIES: Assist walk in customers in the store and answers inbound calls at a specific on site location to sell MSC products in accordance with MSC Culture and Customer Service Standards. Resolves on-site customer product and service issues by providing sales-related solutions utilizing common and alternative sources of information. Consults with other associates to locate the most effective sources of information. Provides customer service in accordance with MSC standards to ensure customer satisfaction, account retention, and revenue generation using all tools available. q Communicates customer concerns to management to ensure the most effective and lasting problem resolution. Works closely with vendors to produce quotes, expedite orders and locate sources for product. Supports outside sales representatives. Ensures excellent customer relations by responding, under Supervisor/Manager or OSA's guidance, to customer needs consistent with MSC standards, Culture, and business practices. Operates basic warehouse vehicles (i.e., electric pallet jack and/or forklift). Creates and applies bar code labels using MSC item numbers or PO's. Loads, unloads, moves product by hand or by skid Picks items from bins Puts away all required product Fosters the MSC Culture in the location and throughout the company to ensure unity of purpose and fulfillment of MSC's Mission. *Participates in special projects and performs additional duties as required**INDICATES ESSENTIAL DUTIES To perform this job successfully an associate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, experience level and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. EDUCATION and EXPERIENCE: A High School Diploma or the equivalent. 0- 2 years customer service experience, inbound/ outbound telephone sales or outside sales, experience required. Industry experience preferred. SKILLS: Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required. Excellent problem solving skills are required. Excellent customer service and sales skills are required. Excellent oral and written communications skills are also required. Working Industrial knowledge preferred. Must obtain MSC license to drive warehouse vehicles within specified time requirements. Must obtain MSC certificate to pick DOT regulated items where required. OTHER REQUIREMENTS: A valid driver's license is required Must pass all requirements to obtain a base pass, which may include additional background checks and other specific driving certifications. Bending to lift items from the floor and racks required. Lifting items up to 50 pounds required. Ability to operate at heights up to 50 feet when required. Ability to stand for prolonged periods of time required Ability to work in extreme heat/cold is requiredWhy MSC People. Collaboration. Insight. That's how you build something that works.Built on a foundation of trust, MSC works side by side with our customers to help them drive business results. With more than one million product offerings and 75+ years of experience across industries, MSC strives to help our customers achieve greater productivity, profitability, and growth through inventory management and other innovative supply chain solutions. We care about our associates and have programs in place to help our 6,500+ team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.If you are inspired to learn, take risks, and succeed as a team, you can build a better career at MSC.Equal Opportunity Statement At MSC, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all qualified applicants and our associates without regard to race, color, religion, age, sex, national origin, disability, protected veteran status, sexual orientation, gender identity/expression or any category protected by applicable law.

Keywords: MSC, Honolulu , Customer Service Associate, Hospitality & Tourism , Honolulu, Hawaii

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