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Guest Service Manager - Housekeeping

Company: Aulani, A Disney Resort & Spa
Location: Kapolei
Posted on: September 23, 2022

Job Description:

Aulani Resort combines the wonder of Disney with the beauty of Hawai'I in one legendary vacation destination. Located in Ko Olina, Aulani Resort spans 21 acres along the Island's leeward coast and is honored to have received many accolades over the years.

Our Housekeeping Guest Experience Manager team takes great pride in leading a team of experienced housekeeping professionals that ensure our guests' room and accommodations are what they've come to expect from Disney. You will lead a multifunctional housekeeping team to accomplish daily service of guestrooms, hallways and public areas to provide an outstanding room experience and cleanliness both upon arrival and throughout a Guest's stay.Responsibilities :

  • Contribute to the operation daily, including working with guests and cast members and resolving any guest situations
  • Maintain employee focus to inspire and develop a diverse, multi-lingual team
  • Recognize cast members and hold them accountable for delivering excellence in safety, courtesy, show and efficiency
  • Exceed guest expectations through achievements in guest satisfaction measurement scores, quality assurance scores, and other guest satisfaction measures
  • Coordinate and inspect daily cleaning assignments; provide feedback to ensure cleanliness, service and product quality standards are met
  • Partner with the resort hotel front office and other teams to ensure delivery of clean and ready rooms
  • Conduct daily pre-shift breakout meetings to communicate relevant information to cast members
  • Monitor daily staffing levels and shift coverage needs
  • Support local projects and monitor any potential impacts to the guest and cast experienceBasic Qualifications :
    • Minimum 1 year leadership/managerial experience
    • Experience working in a housekeeping role, preferably in a luxury hotel
    • Passion for service and commitment to safety awareness
    • Experience managing a multicultural team and a passion for developing others
    • Good verbal and written skills, along with problem-solving and decision-making
    • Experience leading in a team environment, hold self and others accountable, and the ability to deal with conflict
    • Operational guest service experience and skills
    • Proficiency in basic computer functions necessary to operate in a Windows environment and other technologies
    • Understand the impact of financial aspects of an operation (i.e. operating budget, revenue, labor, inventory systems, costs)
    • Schedule availability to include weekends, variable shifts and holidays Preferred Qualifications:
      • Experience working in a housekeeping role or knowledge of chemicals, materials, cleaning technique and equipment
      • Knowledge of HotSOS
      • Multilingual skillsRequired Education : High School degree or equivalent
        Preferred Education : Bachelor's degree or equivalent


        KEYWORDS #DPEP_Media

Keywords: Aulani, A Disney Resort & Spa, Honolulu , Guest Service Manager - Housekeeping, Hospitality & Tourism , Kapolei, Hawaii

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