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Customer Service Professionals

Company: Array Corporation
Location: Honolulu
Posted on: September 22, 2022

Job Description:

Staffing Solutions of Hawaii is currently seeking Customer Service Professionals to join our awesome team! Benefits and competitive pay will be discussed during the interview and will be based upon experience. Company Intro: Staffing Solutions of Hawaii does not just connect you with a job; we offer you the ability to double your income in as little as two years. How? We offer a Professional Mentoring & Education Program to help you be great at your job, love it, and grow. The more worthy the goal, the harder the path and we do not offer you a rose garden. This is not an elevator to success; it is a ladder, and you must put in the work to climb so you'll never feel stuck in a dead-end job again. Staffing Solutions of Hawaii is part of Array Corporation, the leading technology-enabled enterprise staffing organization whose mission is to help YOU TAKE CHARGE OF YOUR CAREER. Role Purpose: To provide exceptional customer service to customers in a team-oriented environment. Job Description: Customer Service Professional responsibilities include but are not limited to: --- - Successfully responds to and logs routine telephone and other inquiries from customers --- - Participates in the training process to develop skills and knowledge that will be utilized in performing essential duties --- - Remains current on all changes to customer service policies, procedures and product information to accurately and consistently respond to inquiries --- - Attends meetings and training for updates --- - Identifies specific questions, problems or concerns using clarifying questions and researching individual files --- - Effectively accesses, interprets and analyzes internal policies and information maintained on computer databases, in resource manuals, and in various computer systems to resolve inquiries --- - Logs and tracks inquiries that require further action and maintains pending files to ensure resolution --- - Assists department until situations are resolved --- - Makes outbound phone calls as needed to resolve issues Investigates problems and complaints, including reviewing responses from other departments and supervisors --- - Determines appropriate resolution, including negotiating positive outcomes --- - Assists with special or ongoing projects as assigned --- - Identifies and notifies supervisors of client, member, and system issues or trends and suggests solutions, quality improvements, or procedural changes --- - Informs applicable departments of errors, including claims paid or denied in error, and requests adjustment or correction and follows up on requests and ensures resolution --- - Works independently with minimal supervision --- - Takes the initiative to effectively carry out daily responsibilities --- - Consistently achieves departmental performance standards including problem-solving, decision-making, and logging calls --- - Must comply with Company and Departmental policies and procedures --- - Performs other duties as assigned Position Requirements Education: Bachelor's Degree is preferred; High School Diploma or equivalent is required. Experience: At least one year of Customer Service experience is required. Skills and Certifications: Excellent customer service, organizational, and verbal and written communication skills --- - Maintain professionalism under stressful situations --- - Strong listening and problem-solving skills --- - Positively, proactively, and accurately handle customer concerns and focus on multiple tasks simultaneously in a fast-paced call center environment --- - Take initiative to effectively carry out and follow through on daily responsibilities --- - Achieve department performance metrics, including an average calls-logged ratio of 95% or higher --- - Read and interpret documents such as procedure manuals, write correspondence, and speak effectively with customers and employees of the organization --- - Navigate through computer systems including Windows, and proficient keyboarding skills --- - Basic-level proficiency in Microsoft Word, Excel, and Outlook --- - Health care industry or related experience preferred --- - Able to remain in a stationary position and work on a computer for up to eight hours per workday --- - Able to converse on the telephone for up to eight hours per workday --- - Able to use standard office equipment such as photocopiers, filing cabinets, and fax machines --- - Attention to detail, work independently and in a team environment with minimal supervision, and consistently meet deadlines Type: Full-Time; Exempt Pay Rate: $14-$18/hour, based on experience Schedule: TBD Top Benefits/Perks: As a team member at Staffing Solutions of Hawaii , you will be eligible for: --- - Competitive Benefits such as health care, dental care, vision care, and 401K/matching --- - Career Development Location: Honolulu, Hawaii#SSOHPandoLogic. Keywords: Customer Service Representative, Location: Honolulu, HI - 96849

Keywords: Array Corporation, Honolulu , Customer Service Professionals, Hospitality & Tourism , Honolulu, Hawaii

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