Customer Service Representative
Company: DME Express LLC
Location: Aiea
Posted on: November 27, 2022
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Job Description:
Description:
*** This is for our sister company Kokua Medical *** Kokua Medical
is a medical supply company dedicated to delivering the best
service and equipment to the Hospice field. We are growing because
of our shared commitment to service excellence, passion and
uncompromising desire to serve this industry. The average pay for
this position varies upon experience, but no experience is required
for this position. We will train the right candidates.The Customer
Service Representative is responsible for performing all tasks
relative to in-house communications with the patient/client and
verification of third-party reimbursement.Job Description * Answers
incoming calls regarding order placement, product problems, service
questions, order status and general customer concerns. * Enter
online orders from various online systems into our operating system
for processing, careful to make note of any demographic changes,
order requested times, and any notes that the hospice or family
deems important. * Responds to patient/client questions and
problems. * Maintain a high level of professionalism with customers
and patients through every call, email or other source of
communication in order to portray the company in the best light. *
Maintains a neat, clean personal appearance. Promotes teamwork
among co-workers that includes assisting fellow CSRs, routers, and
field operations as needed. * Ability to work a flexible work
schedule (including weekends) on a predetermined, rotating
schedule. * Demonstrates timeliness, courtesy, sincerity, and
patience with dealing with customers and patients. * Performs other
duties as requested.COVID Precautions: temperature screening;
social distancing guidelines in place; sanitizing and disinfecting
in the office spaceIf you are the best of the best in both
character and work ethic, determined to succeed with a dynamic
organization that is having tremendous growth plus meeting the
above requirements
Requirements:
PI196766520
Keywords: DME Express LLC, Honolulu , Customer Service Representative, Hospitality & Tourism , Aiea, Hawaii
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