Server Assistant (Busser)
Company: Hilton Waikiki Beach
Location: Honolulu
Posted on: January 23, 2023
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Job Description:
M.A.C. 24/7 at the Hilton Waikiki Beach s looking for a Server
Assistant/Busser to join our team at M.A.C. 24/7. Are you a true
team player who is works safely and has a knack for consistently
exceeding guests' service expectations with a smile? Are you able
to multi-task in a fast-paced environment? Our ideal candidate
works efficiently and will make every customer feel like a VIP.
Joining our team at M.A.C. 24/7 comes with perks to support you in
your personal and professional journey.
-Teamwork: experience what being a part of the M.A.C. 24/7 ohana
feels like. Be supported by hands-on leaders, be encouraged and
celebrated by our hotel team to connect with our guests, each other
and our community through our Blue Energy Philosophy.
-Learning and Grow: Hilton is synonymous with hotel. Learn from
more than 100 years of experience of the world's largest
hospitality company. We have a community where you will work with
diverse individuals and explore new ways of thinking.
The Server Assistant is responsible for resetting tables;
courteously and efficiently supporting servers with Guest needs;
servicing and maintaining the dining area. Delivers online food and
beverage orders to food and beverage outlets and guest rooms.
Essential Duties and Responsibilities:
Creates 100% guest satisfaction by providing "Can Do" attitude
genuine hospitality and by exceeding guest expectations
-Gives personal attention, takes personal responsibility and uses
teamwork when providing guest service
-Listens, apologizes with empathy, finds a solution and follows
through when resolving guest problems
-Assumes the responsibility to notice when the guest is not
satisfied and uses their best judgment as to when it is
appropriate
-Performs other duties as required to provide "Can Do" attitude
genuine hospitality
-Performs side duties as assigned
-Provides food and beverage service to guests in the restaurant
-Clears tables throughout the dining experience using proper
methods for removing dishes, glassware and silverware
-Properly wipes tables using the proper towel, wipes and brushes
chairs and ensures that the floor areas are clean and free of
debris
-Resets table quickly and properly
-Restocks bussing stations regularly by polishing silverware, and
stocking with china, glassware, ice, napkins and clearing trays
-Replenishes ice bin
-Empties trash receptacles
-Breaks down/scrapes and sorts glassware and chinaware, racks
glasses appropriately, and disposes of rubbish at the soiled dish
table
-Is familiar and complies will all Department of Health sanitation
and food safety guidelines
-Replenishes water; makes and pours coffee
-Assists with the delivery of food to the proper table, describing
the food items to the guests. Ensures that all
necessary/appropriate condiments are available for the guests to
enjoy their meals
-Advises the Server if the guest requests to order additional food
and beverage.
-Assists service team as necessary to meet and exceed guest
expectations
-Sweeps and mops floors regularly; ensuring safety guidelines are
being followed
-Delivers online food and beverage orders to guests
-Perform related duties as assigned by Manager.
-Maintain compliance with all company and brand policies and
procedures.
Hilton Waikiki Beach is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran. If you need accommodation for any part of the
application process because of a medical condition or disability,
please call 808-921-5504 or email Cindy Fujioka at
cindy.fujioka@hiltonwaikikihotel.com to let us know the nature of
your request.
Keywords: Hilton Waikiki Beach, Honolulu , Server Assistant (Busser), Hospitality & Tourism , Honolulu, Hawaii
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