Food & Beverage Server - Full Time

Company: Aulani, A Disney Resort & Spa
Location: Kapolei
Posted on: January 26, 2023

Job Description:

Responsible for greeting guests and creating an exceptional Aulani dining experience. Servers take/deliver orders and anticipate additional needs while bringing the story of Aulani to life in their interactions. High guest service expectations, initiative and ability to hold conversations with guests to assist with a storytelling experience while dining. Responsibilities :

• Responsible for delivering orders to the Guest's table or staging area in the dining room/lounge area
• Responsible for welcoming and interacting with Guests in a positive and friendly manner
• Checks receipts and assembles the order for the Guest
• Knowledge and understanding of kitchen safety and sanitation including temperature requirements
• Practices proper sanitation procedures and maintains cleanliness of the side stations
• Has good judgment of food quality and production, understands the impact of spoilage
• Ensures that the food presentation is fresh and up to quality standards
• Shares knowledge of wines and spirits to Guests
• Replenishes food and other serving items on the serving line as necessary
• Anticipate Guests needs and assists with directions, event schedules, and other information or assistance as needed
• May pre-bus tables or seat guests
• May do "Side Work" pertaining to their craft including but not limited to cleaning work areas, stocking area, polishing silverware, fold/roll napkins
• Replenishes supply of clean linens, silverware, glassware and dishes in dining room
• Responsible for bussing tables, disposing of trash, maintaining the cleanliness of all restaurant areas, transporting dishes and silverware to the dish room, assembling Guest food orders and/or delivering them to the dining room.
• May serve as a Cocktail server Basic Qualifications :
  • Must meet state requirements to obtain Hawaii Liquor Commission card
  • Must be at least 18 years of age
  • Previous serving experience required
  • Ability to multi task and work in a very fast paced environment
  • Speed, accuracy and efficiency are required and ability to work well under pressure
  • Demonstrated excellent Guest service skills and ability to own and resolve guest situations
  • Adept at troubleshooting and can calmly handle difficult situations
  • Self directed, trusted and good team player
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events Preferred Qualifications:
    • Alcohol Awareness Training (i.e. RVP, TIPS or equivalent)
    • Previous bartending experience in a fast paced high volume environment
    • Knowledge of Hawaiian/Japanese language preferred Additional Information : SCHEDULE AVAILABILTY
      Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year and some shifts may start as early as 5:00am while some may end as late as 3:00am, 4:00am or 5:00am.
      
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      Keyword: Aulani Casting, aulanicasting
      

Keywords: Aulani, A Disney Resort & Spa, Honolulu , Food & Beverage Server - Full Time, Hospitality & Tourism , Kapolei, Hawaii