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Spa Host/Hostess- Full Time

Company: Aulani, A Disney Resort & Spa
Location: Kapolei
Posted on: January 27, 2023

Job Description:

Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include:

  • 100% full coverage of healthcare for you and your eligible dependents
  • 100% paid tuition at network schools
  • Free lunch
  • Free parking
  • Free theme park admission and much more! Responsible for providing exceptional service to Spa guests. Greets guests, assists with scheduling appointments and ensures guests properly charged for services. Assists with spa-related merchandise sales which may also include cashiering and stocking.

    Responsibilities :
  • Receptionist/Greeter- Greet and thank each guest as they enter and exit the location; As necessary, assist with directions, event schedules, and other resort information as requested by guests. Using computer, schedule appointments for services and update reservations. Resolve scheduling issues, keeping all parties informed (other Cast, Guests, Managers, etc.) Demonstrate good phone etiquette when answering phone.
  • Sales/Guest Service-Promote and sell spa merchandise/services. Proactively approach all guests to assist in identifying/delivering their needs. Offer options to provide great service to guests while increasing revenue opportunities.
  • Cashier- Process service/merchandise sales transactions following proper POS procedures
  • Stock- Receive, process and replenish spa merchandise with a sense of urgency and attention to detail
    Basic Qualifications :
  • Constantly walking/standing up to 8 hours per day
  • Constantly pushing/pulling up to 10 lbs, frequently up to 25 lbs, occasionally up to 50 lbs, up to 3 hours per day
  • Constantly lifting up to 10 lbs. for up to 3 hours per day in non-stock positions. Frequently up to 25 lbs, 6 hours per day for stock replenishment position and occasionally up to 75 lbs
  • Bending/Twisting/Kneeling constantly at the waist, frequent at head and neck
  • Frequent use of hands up to 8 hours per day. Uses repetitive motion to bag, scan and ring merchandise on register
  • Must have enthusiasm and possess excellent guest service skills
  • Excellent communication and listening skills
  • Enjoy working with people and possess a friendly and outgoing personality
  • Follows Open/Close procedures for cashiering role, including, but not limited to counting out and balancing of funds at beginning and end of shifts
  • Follow proper cash handling procedures and adhere to loss prevention guidelines
  • Follow stock replenishment procedures
  • Prior retail and/or sales experience helpful; comfortable with suggestive selling
  • Basic mathematical skills are necessary
  • You must be at least 18 years of age to be considered for this role
  • Must be flexible and able to work a variety of shifts, including days, nights, weekends, holidays and special events Preferred Qualifications:
  • Prior spa experience - familiarity with spa products/services and terminology helpful
  • Basic computer knowledge (for reservations and POS)
  • Full availability for any shift, seven (7) days per week, including nights, weekends, and holidays is preferred

    Additional Information :
    Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year. Must be flexible and able to work a variety of shifts including days, nights, weekends, holidays and special events.

    After clicking "Apply for this job" below, the employment application will open in a new window. Please complete ALL pages of the application by clicking "Next" on each page, then "Submit" on the final page.


Keywords: Aulani, A Disney Resort & Spa, Honolulu , Spa Host/Hostess- Full Time, Hospitality & Tourism , Kapolei, Hawaii

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