Spa Host/Hostess- Full Time
Company: Aulani, A Disney Resort & Spa
Location: Kapolei
Posted on: January 27, 2023
Job Description:
Come and join the magic with Aulani, A Disney Resort and Spa!
Perks and benefits may include:
- 100% full coverage of healthcare for you and your eligible
dependents
- 100% paid tuition at network schools
- Free lunch
- Free parking
- Free theme park admission and much more! Responsible for
providing exceptional service to Spa guests. Greets guests, assists
with scheduling appointments and ensures guests properly charged
for services. Assists with spa-related merchandise sales which may
also include cashiering and stocking.
Responsibilities :
- Receptionist/Greeter- Greet and thank each guest as they enter
and exit the location; As necessary, assist with directions, event
schedules, and other resort information as requested by guests.
Using computer, schedule appointments for services and update
reservations. Resolve scheduling issues, keeping all parties
informed (other Cast, Guests, Managers, etc.) Demonstrate good
phone etiquette when answering phone.
- Sales/Guest Service-Promote and sell spa merchandise/services.
Proactively approach all guests to assist in identifying/delivering
their needs. Offer options to provide great service to guests while
increasing revenue opportunities.
- Cashier- Process service/merchandise sales transactions
following proper POS procedures
- Stock- Receive, process and replenish spa merchandise with a
sense of urgency and attention to detail
Basic Qualifications :
- Constantly walking/standing up to 8 hours per day
- Constantly pushing/pulling up to 10 lbs, frequently up to 25
lbs, occasionally up to 50 lbs, up to 3 hours per day
- Constantly lifting up to 10 lbs. for up to 3 hours per day in
non-stock positions. Frequently up to 25 lbs, 6 hours per day for
stock replenishment position and occasionally up to 75 lbs
- Bending/Twisting/Kneeling constantly at the waist, frequent at
head and neck
- Frequent use of hands up to 8 hours per day. Uses repetitive
motion to bag, scan and ring merchandise on register
- Must have enthusiasm and possess excellent guest service
skills
- Excellent communication and listening skills
- Enjoy working with people and possess a friendly and outgoing
personality
- Follows Open/Close procedures for cashiering role, including,
but not limited to counting out and balancing of funds at beginning
and end of shifts
- Follow proper cash handling procedures and adhere to loss
prevention guidelines
- Follow stock replenishment procedures
- Prior retail and/or sales experience helpful; comfortable with
suggestive selling
- Basic mathematical skills are necessary
- You must be at least 18 years of age to be considered for this
role
- Must be flexible and able to work a variety of shifts,
including days, nights, weekends, holidays and special events
Preferred Qualifications:
- Prior spa experience - familiarity with spa products/services
and terminology helpful
- Basic computer knowledge (for reservations and POS)
- Full availability for any shift, seven (7) days per week,
including nights, weekends, and holidays is preferred
Additional Information :
SCHEDULE AVAILABILTY
Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days
a year. Must be flexible and able to work a variety of shifts
including days, nights, weekends, holidays and special events.
SUBMITTING YOUR APPLICATION
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Keyword: AULANI CASTING, AULANICASTING, Laniwaispa
Keywords: Aulani, A Disney Resort & Spa, Honolulu , Spa Host/Hostess- Full Time, Hospitality & Tourism , Kapolei, Hawaii
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