Customer Service Representative - Hawaii
Company: Odyssey Logistics & Technology Corporation
Location: Pearl City
Posted on: January 27, 2023
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Job Description:
Customer Service Representative - Hawaii
Pearl City, HI 96782, USA
Req #1712
Thursday, January 19, 2023
At Odyssey, we believe high expectations are the key to everything.
When we strive to become better than what we are, everything around
us becomes better, too. Odyssey strives to foster an environment
that allows employees to develop new ideas and thrive. With our
advanced technology, global network and integrated processes, we
regularly break new ground for clients and are able to offer
logistics careersthat cultivate successful professionals and
develop existing talent.
Our team is comprised of logisticians, engineers, technicians and
supply chain experts, as well as professionals in other
administrative and specialized areas who work at multiple locations
across the United States, as well as in our international
operations in North America, Europe and Asia.
For more information, please visit www.odysseylogistics.com
RPM/Royal Hawaiian Express, a wholly owned subsidiary of Odyssey
Logistics and Technology, is a well-established and respected
transportation company located in Pearl City. We are looking for a
Customer Service Representative to join our team.
The CSR is responsible for responding to the customer's inquiries
and making sure that any problems they are experiencing are
resolved.
ESSENTIAL DUTIES AND RESPONSIBILITIES
* Assist Customers with tracing and tracing;* Assist Customers with
email and telephone requests;* Co-ordinate pickups for all
shipments from Honolulu to Los Angeles will oversee and work with
the RHE Warehouse to insure that all shipments were loaded for
transport;* Prepare manifest and delivery receipts for each vessel
docking into Honolulu. Process notification(s) of arrival;* Request
disposition on refused order, re-consignments, redeliveries, etc.;*
Supply customers with daily and monthly activity reports;* Request
& follow-up with all pod's from interline partners;* Update
Customer's website with delivery status;* Report OS&D status to
customers daily;* Process handling of claims*
Accessorial/Consolidation billing;* Assist Customers with email
request for any of the above* Provide customer rate quotes;* Upon
completion of delivery, review the delivery receipts' for accuracy
and prepare them for entry into the computer;* Maintain log of
POD's not returned and to work with dispatchers to get them turned
in ASAP.* Prepares manifest and will bill to RHE-SFS. Container
billing: will bill out charges for all deliveries performed by RPM
Hawaii.* Overages/Shortages/Damages: will gather all information to
create a report to OS & D Dept. in SFS. Will also keep a file of
all pending OS&D.* Keep a check log for all checks received and
forward to SFS Accounting Dept. in a weekly Fed-Ex pouch;* Ability
to apply common sense understanding to carry out simple one- or
two-step instructions;* Assist Hawaii Sales Personnel with
information, "Hot Rush' request, customer delivery status, customer
credit information and any updates.
EDUCATION AND EXPERIENCE
High school diploma or general education degree (GED). Six months
related experience.
We offercompetitive compensation and benefits package
including:
Choice of medical plans with FSA, HRA and HSA options;
Company-paid dental and life/disability Plans;
401K with company match;
Preferred vendor discounts;
Work-life balance
No relocation allowance will be considered unless specifically
addressed. All applicants must be currently authorized to work in
the United States.
Odyssey does not discriminate on the basis of actual or perceived
race, color, creed, religion, national origin, ancestry,
citizenship status, age, sex or gender (including pregnancy,
childbirth and pregnancy-related conditions), gender identity or
expression (including transgender status), sexual orientation,
marital status, military service and veteran status, physical or
mental disability, genetic information, or any other characteristic
protected by applicable federal, state or local laws and
ordinances.
Other details
Job Family
Operations
Pay Type
Hourly
Telecommute %
0
Required Education
High School
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