Director of Guest Services
Company: Hilton Grand Vacations
Posted on: May 24, 2023
The Director of Guest Services is responsible for the overall management of the Front Office operations. The position works with the Resort Leadership Team to develop and implement improvements to policies and operational systems to achieve outstanding service scores; maintain a proper budget allocation to improve business sustainability; and find opportunities that better equip the organization to achieve its established annual business goals.
Here's why you'll love it here!
We offer an excellent benefits package to our full-time Team Members that include:
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list, and becoming a Great Place to Work - certified company, earning our 2022 certification.
Our Front Office Department operates 7 days per week. Must be available on weekdays, weekends and holidays.
Additional Responsibilities Include:
What are we looking for?
Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. To fulfill this role successfully, you must possess the following minimum qualifications and experience:
It would be helpful in this position for you to demonstrate the following capabilities and distinctions:
We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodations.
Keywords: Hilton Grand Vacations, Honolulu , Director of Guest Services, Hospitality & Tourism , Honolulu, Hawaii
here to apply!