Reservations Supervisor
Company: Marriott International, Inc
Location: Kahuku
Posted on: July 2, 2025
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Job Description:
Additional Information Job Number25100673 Job
CategoryReservations LocationThe Ritz-Carlton Oahu Turtle Bay,
57-091 Kamehameha Highway, Kahuku, Hawaii, United States, 96731VIEW
ON MAP ScheduleFull Time Located Remotely?N Position Type
Non-Management POSITION SUMMARY Oversee accuracy of room blocks,
reservations, and group market codes. Communicate company values
and/or culture to new employees. Review and implement new
Reservations procedures. Process all reservation requests, changes,
and cancellations received by phone, fax, or mail. Identify guest
reservation needs and determine appropriate room type. Verify
availability of room type and rate. Explain guarantee, special
rate, and cancellation policies to callers. Accommodate and
document special requests. Answer questions about property
facilities/services and room accommodations. Follow sales
techniques to maximize revenue. Input and access data in
reservation system. Respond to any challenges found for
accommodating rooming requests. Set-up proper billing accounts
according to Accounting policies. Troubleshoot, resolve, and
document guest issues and concerns or escalate/refer to appropriate
individual. Assist management in training, scheduling, counseling,
and motivating and coaching employees; serve as a role model and
first point of contact of the Guarantee of Fair Treatment/Open Door
Policy process. Follow all company policies and procedures; ensure
uniform and personal appearance are clean and professional;
maintain confidentiality of proprietary information; protect
company assets. Welcome and acknowledge all guests according to
company standards; anticipate and address guests’ service needs;
thank guests with genuine appreciation. Speak with others using
clear and professional language; prepare and review written
documents accurately and completely; answer telephones using
appropriate etiquette. Develop and maintain positive working
relationships with others. Comply with quality assurance
expectations and standards. Read and visually verify information in
a variety of formats. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors. PREFERRED QUALIFICATIONS Education: High school
diploma or G.E.D. equivalent. Related Work Experience: At least 2
years of related work experience. Supervisory Experience: At least
1 year of supervisory experience. License or Certification: None
The pay range for this position is $29.78 to $33.09 per hour. At
Marriott International, we are dedicated to being an equal
opportunity employer, welcoming all and providing access to
opportunity. We actively foster an environment where the unique
backgrounds of our associates are valued and celebrated. Our
greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to
non-discrimination on any protected basis, including disability,
veteran status, or other basis protected by applicable law. At more
than 100 award-winning properties worldwide, The Ritz-Carlton
Ladies and Gentlemen create experiences so exceptional that long
after a guest stays with us, the experience stays with them.
Attracting the world’s top hospitality professionals who curate
lifelong memories, we believe that everyone succeeds when they are
empowered to be creative, thoughtful and compassionate. Every day,
we set the standard for rare and special luxury service the world
over and pride ourselves on delivering excellence in the care and
comfort of our guests. Your role will be to ensure that the “Gold
Standards” of The Ritz-Carlton are delivered graciously and
thoughtfully every day. The Gold Standards are the foundation of
The Ritz-Carlton and are what guides us each day to be better than
the next. It is this foundation and our belief that our culture
drives success by which The Ritz Carlton has earned the reputation
as a global brand leader in luxury hospitality. As part of our
team, you will learn and exemplify the Gold Standards, such as our
Employee Promise, Credo and our Service Values. And our promise to
you is that we offer the chance to be proud of the work you do and
who you work with. In joining The Ritz-Carlton, you join a
portfolio of brands with Marriott International. Be where you can
do your best work, begin your purpose, belong to an amazing global
team, and become the best version of you.
Keywords: Marriott International, Inc, Honolulu , Reservations Supervisor, Hospitality & Tourism , Kahuku, Hawaii