Outlet Ambassador - Longboard Club (On-Call)
Company: Alohilani Resort Waikiki Beach
Location: Wake Island
Posted on: July 2, 2025
|
|
Job Description:
Compensation Type: Hourly Highgate Hotels: Highgate is a premier
real estate investment and hospitality management company widely
recognized as an innovator in the industry. Highgate is the
dominant player in U.S. gateway markets including New York, Boston,
Miami, San Francisco and Honolulu. Highgate also has an expanding
presence in key European markets through properties in London,
Paris, Barcelona, Vienna and Prague. Highgate’s portfolio of global
properties represents an aggregate asset value exceeding $10B and
generates over $2B in cumulative revenues. The company provides
expert guidance through all stages of the hospitality property
cycle, from planning and development through recapitalization or
disposition. Highgate also has the creativity and bandwidth to
develop bespoke hotel brands and utilizes industry leading
proprietary revenue management tools that identify and predict
evolving market dynamics to drive out performance and maximize
asset value. With an executive team consisting of some of the
industry’s most experienced hotel management leaders, the company
is a trusted partner for top ownership groups and major hotel
brands. Highgate maintains corporate offices in London, New York,
Dallas, and Seattle. Location: The all-new, vibrant ‘Alohilani
Resort Waikiki Beach blends indoor and outdoor luxury to elevate
the experience of Oahu resorts. Every space has been envisioned by
award-winning design firm, Rockwell Group. Fresh, welcoming and
relaxing, it’s an oasis of tranquility in the heart of Waikiki.
Experience our spacious, welcoming lobby and captivating 280,000
gallon Oceanarium unique to Honolulu resorts. Coming soon, the
destination pool deck with private cabanas will offer a saltwater
infinity pool, a shallow-water pool and club for kids, and a pool
bar that seamlessly transitions from day to night. With a location
steps from Waikiki Beach, it’s where Hawaii vacations turn moments
into memories. Our resort is proudly named in honor of Queen
Lili‘uokalani, the last reigning monarch of the Hawaiian Kingdom.
Beloved by her people, she was a music composer, an author and an
ardent supporter of her culture. Her spirit is infused into the
resort, which shares the same privileged location as her beachside
home Ke‘alohilani, meaning the royal brightness. Welcome to a fresh
perspective on resorts in Waikiki. ‘Alohilani Resort Waikiki Beach.
Overview: The Outlet Ambassador is expected to provide timely,
courteous service with guest satisfaction to all Longboard Club
guests as the primary goal. The Ambassador is also responsible for
setting up their stations including opening, running, and closing
side work. He/she must have an indepth knowledge of the specialty
wine and cheese program. This includes assisting guests with the
wine cruvinet system as well as servicing the PM cheese cart. The
Ambassador is responsible for the general maintenance and
cleaniness including clearing tables and providing exceptional
customer service to all Longboard Club guests . As needed the
Ambassador may also assist Longboard Club guests with general folio
inquiries and support. Responsibilities: Employees must at all
times be attentive, friendly, helpful and courteous to all guests,
managers and fellow employees. Maintain the cleanliness of all
areas of Longboard Club including furniture, and service areas in
an organized manner. Replenish all towels and take special care of
Longboard Club Cabana reservation guests. Assist in opening and
closing side work as assigned. Complete opening/closing checklist
according to standards. Responsible for promotion of specials and
up selling. Process credit card charges. Fully comprehend and be
able to operate all relevant aspects of the POS program. Follow all
cash handling policies, and prepare closing report for night audit.
Clear and clean tables when guests leave, return glasses to be
washed. Full knowledge of state liquor laws. Assist guests with
service requests when needed. Ensure overall guest satisfaction.
Perform other duties as requested by management. Qualifications:
High school diploma or equivalent and/or experience in a hotel or a
related field preferred Must be of legal age to serve alcoholic
beverages, according to local state laws A min. of 2 years of high
volume cocktail or full restaurant service experience Must obtain a
Liquor Commission Card prior to first day of training Flexible and
long hours sometimes required. Light work - Exerting up to 20
pounds of force occasionally, and/or 10 pounds of force frequently
or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift. Must be able to effectively
communicate, both verbally and written, with all level of employees
and guests in an attentive, friendly, courteous and service
oriented manner. Must be effective at listening to, understanding,
and clarifying concerns raised by employees and guests. Approach
all encounters with guests and employees in an attentive, friendly,
courteous and service-oriented manner. Must be able to multitask
and prioritize departmental functions to meet deadlines. Maintain
regular attendance in compliance with Highgate Hotel Standards, as
required by scheduling, which will vary according to the needs of
the hotel. Maintain high standards of personal appearance and
grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage
safe and efficient hotel operations. Maximize efforts towards
productivity, identify problem areas and assist in implementing
solutions. Must be effective in handling problems, including
anticipating, preventing, identifying and solving problems as
necessary. Must be able to understand and apply complex
information, data, etc. from various sources to meet appropriate
objectives. Must be able to cross-train in other hotel related
areas. Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or
operational needs. Have a good foundation on fromage and current
cheese offerings. Attend all hotel required meetings and trainings.
Maintain a friendly and warm demeanor at all times.
Keywords: Alohilani Resort Waikiki Beach, Honolulu , Outlet Ambassador - Longboard Club (On-Call), Hospitality & Tourism , Wake Island, Hawaii