Server
Company: Romer House Waikiki
Location: Wake Island
Posted on: December 1, 2025
|
|
|
Job Description:
Compensation Type: Hourly Highgate Hotels: Highgate is a leading
real estate investment and hospitality management company with over
$15 billion of assets under management and a global portfolio of
more than 400 hotels spanning North America, Europe, the Caribbean,
and Latin America. With a 30-year track record as an innovator in
the hospitality industry, this forward-thinking company provides
expert guidance through all stages of the property cycle, from
planning and development through recapitalization or disposition.
Highgate continues to demonstrate success in developing a diverse
portfolio of bespoke lifestyle hotel brands, legacy brands, and
independent hotels and resorts, featuring contemporary programming
and digital acumen. The company utilizes industry-leading revenue
management tools that efficiently identify and predict evolving
market dynamics to drive outperformance and maximize asset value.
With an executive team of seasoned hospitality leaders and
corporate offices worldwide, Highgate is a trusted partner for top
ownership groups and major hotel brands. www.highgate.com Location:
The Romer House Waikiki, Hawaii Overview: The Server is responsible
for providing the highest quality of service to guests in an
attentive, courteous, and efficient manner. He/she is also
responsible for receiving and delivering guests orders and
collecting payment. Responsibilities: Be familiar with the
organization of the Restaurant(s), lounges, and Room Service and
know the function of each job position. Have a thorough knowledge
of menus and current specials in applicable outlets. Service guests
with all food and beverage requirements in an attentive, courteous,
and efficient manner. Pre-bus all tables removing soiled dishes
after each course. Be familiar with the operation of the P.O.S
system. Perform cashiering functions by closing checks and
preparing end of shift paperwork. Perform opening and closing
procedures and side-work duties according to station rotation
assignment and established checklist. Ensure that tables and side
stands are kept stocked, tidy and clean. Keep all beverages at
least ¾ full (coffee, tea, soda, water, and lemonade). Breakdown
trays of soiled dishes and linen in the dishroom according to
established standards. Consistently upsell food, beverage and
promotional items to guests. Receive and deliver food and beverage
orders and collect payment. Ensure overall guest satisfaction.
Qualifications: High School diploma or equivalent and/or experience
in a hotel or a related field preferred. Flexible and long hours
sometimes required. Medium work-Exerting up to 50 pounds of force
occasionally, and/or 20 pounds of force frequently or constantly to
lift, carry, push, pull or otherwise move objects. Ability to stand
during entire shift. Must be able to maneuver throughout the dining
area while carrying full trays of food & beverages. Must be able to
effectively communicate both verbally and written, with all level
of employees and guests in an attentive, friendly, courteous and
service oriented manner. Must be effective at listening to,
understanding, and clarifying concerns raised by employees and
guests. Approach all encounters with guests and employees in an
attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Highgate Hotel
Standards, as required by scheduling, which will vary according to
the needs of the hotel. Maintain high standards of personal
appearance and grooming, which includes wearing the proper uniform
and nametag. Comply with Highgate Hotel Standards and regulations
to encourage safe and efficient hotel operations. Maximize efforts
towards productivity, identify problem areas and assist in
implementing solutions. Must be effective in handling problems,
including anticipating, preventing, identifying and solving
problems as necessary. Perform other duties as requested by
management. Maintain a friendly and warm demeanor at all times.
Keywords: Romer House Waikiki, Honolulu , Server, Hospitality & Tourism , Wake Island, Hawaii
