Dining Services Supervisor - 15 Craigside

Company: Arcadia Family Of Companies
Location: Fort Shafter
Posted on: April 1, 2026

Job Description:

The Arcadia Family of Companies is a local non-profit organization committed to providing senior living excellence in a gracious, compassionate, and dynamic environment which meets the spiritual, physical, and social needs of every resident, client, and member we serve. Why Join Us Employees are the heart of all we do. We foster an environment of compassion, understanding, integrity and open communication. Our culture emphasizes collaboration and teamwork in a supportive environment that puts our residents, clients and members first. Each day we enjoy making a positive difference in their lives. Come join us to be part of our remarkable team where every member is valued! Enjoy the Benefits Healthcare: Medical, dental, and vision coverage for employees and dependents; flexible spending account, and Employee Assistance Program. Retirement Savings: Generous 403(b) Retirement Plan with 8.5% employer contribution every paycheck based on gross income after completion of one year of employment when you contribute 4% or more. Free Employee Meals: More time to relax and let our chefs take care of your meals. Paid Time Off: Enjoy 10-20 vacation days based on tenure, plus 11 paid holidays – and yes, your birthday is a paid holiday! Sick Leave: After 90 days of employment, you receive 5 days of sick leave and can accrue up to 90 days, ensuring you have the support and flexibility you need when it matters most. Professional Development: Education Assistance Program for qualified employees who want to become Certified Nurse Aids (CNAs) Access to a wide array of online training courses through Relias, empowering you to enhance your professional skills; and much more! What You’ll Do Be part of a team that is redefining and elevating the dining experience for Hawaii’s kupuna. The Dining Services Supervisor leads the front?of?the?house dining operations by coaching and supporting Waitstaff, ensuring service standards are consistently met, and fostering meaningful connections with residents, members, and guests. This highly visible, resident?focused, hands-on role serves as the daily ambassador of hospitality and service excellence within the dining program. The Supervisor partners closely with the Dining Services Manager and culinary leadership to translate dining vision and standards into exceptional everyday experiences. Work Schedule Full-Time Evening shift: 11:00am to closing (~8:30pm) on Sunday, Wednesday, Thursday, Friday, and Saturday Flexibility to assist with morning shift coverage (5:00am – 2:00pm) as needed Compensation Annual Salary Range: $49,470 - $63,604 Responsibilities Front-of-House Operations and Service Excellence Lead daily front-of-the-house operations to ensure a warm, welcoming, smooth, and resident-centered service during all assigned meal periods and events. Serve as the on?floor leader during service, proactively addressing resident needs, service flow, and real?time issues. Ensure dining rooms are prepared, staffed, and presented to standard prior to service and restored following service. Support execution of special events, themed meals, private functions, and celebrations, ensuring service reflects community standards. Resident, Member & Guest Experience Build positive relationships with residents, members, clients and guests through regular interaction, presence, and responsiveness. Actively listen to resident feedback and concerns, providing service recovery when needed and escalating trends to the Dining Services Manager. Model respectful, dignified, and compassionate service, especially when working with residents who have varying physical or cognitive needs. Reinforce a culture where residents feel known, welcomed, and valued. People Leadership & Development (Waitstaff) Assist in leading the daily line up meetings (daily huddles). Directly supervise Waitstaff, providing daily guidance, coaching, and feedback to support high performance and teamwork. Assist with hiring, on boarding, and training of Waitstaff, emphasizing service etiquette and resident engagement. Conduct regular check-ins, on-the-floor coaching, and support skill development in service etiquette, communication, and problem solving. Support performance management processes, including documentation, corrective action, and collaboration with the Dining Services Manager and HR as needed. Foster a positive, inclusive, and respectful work environment that supports retention and engagement. Training, Standards & Service Excellence Implement and reinforce front-of-house service standards, procedures, and work flows to ensure consistency. Lead or support in-service training sessions focused on hospitality skills, customer service, communication, and service recovery. Ensure new and existing staff understand and demonstrate best practices for serving residents with varying physical, cognitive, or dietary needs. Operations, Scheduling & Coordination Coordinate and maintain Waitstaff schedules to ensure appropriate coverage for meal periods, special events, and special events. Ensure accurate meal counts, point-of-sale entries, and charge inputs for meals, special functions, and events. Monitor dining room readiness, cleanliness, and ambiance before, during, and after service in partnership with culinary and utility teams. Serve as the primary front-of-house point person during assigned shifts, addressing operational issues in real time. Maintain clear communication with back-of-house and support teams during service. Safety, Compliance & Preparedness Ensure compliance with corporate, state, and federal safety, sanitation, and food service guidelines within the dining room. Support and participate in emergency preparedness activities, including drills and real-time response during emergencies. Promote a safe, respectful, and inclusive work environment for staff and residents. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability . Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience High School Diploma (Required) One to two years related experience and/or training; or equivalent combination of education and experience. (Required) Physical Demands While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; talk or hear; and taste or smell . The employee frequently is required to stand and stoop, kneel, crouch, or crawl; push and pull . The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds . Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment While performing their essential functions, employees are occasionally exposed to the following conditions: Air-conditioned upscale luxury dining environment Indoors without air conditioning Outdoors—all types of weather Hazardous materials Arcadia Family of Companies is comprised of the following non-profit organizations: Arcadia 15 Craigside Arcadia Adult Day Care and Day Health Center Arcadia Home Health and Home Care Services Arcadia at Home Hale Ola Kino by Arcadia Arcadia Family of Companie s is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by federal or state law.

Keywords: Arcadia Family Of Companies, Honolulu , Dining Services Supervisor - 15 Craigside, Hospitality & Tourism , Fort Shafter, Hawaii