Reservations Clerk, Jr. " Kyo-Ya Shared Service (17002OVF)
Location: Pearl City
Posted on: April 18, 2019
Heres To Your Journey with Marriott International is the worlds
largest hotel company, with more brands, more hotels and more
opportunities for associates to grow and succeed. We believe a
great career is a journey of discovery and exploration. So, we ask,
where will your journey take you? The Kyo-Ya Shared Service located
at 2259 Kalakaua Avenue , Honolulu, HI 96815 is currently hiring a
Reservations Clerk, Jr.. Responsibilities include: Process all
reservation requests, changes, and cancellations received by phone,
fax, or mail. Identify guest reservation needs and determine
appropriate room type. Verify availability of room type and rate.
Explain guarantee, special rate, and cancellation policies to
callers. Accommodate and document special requests. Answer
questions about property facilities/services and room
accommodations. Follow sales techniques to maximize revenue. Input
and access data in reservation system. Indicate special room
reservation types (e.g., complimentary rooms, employee discounts,
travel agent inspection rates, and wholesale reservations) by
inputting the correct code and rate into the reservation system.
Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and
personal appearance are clean and professional; maintain
confidentiality of proprietary information; protect company assets;
protect the privacy and security of guests and coworkers. Welcome
and acknowledge all guests according to company standards;
anticipate and address guests' service needs; assist individuals
with disabilities; thank guests with genuine appreciation. Speak
with others using clear and professional language; answer
telephones using appropriate etiquette. Develop and maintain
positive working relationships with others; support team to reach
common goals; listen and respond appropriately to the concerns of
other employees. Comply with quality assurance expectations and
standards. Move, lift, carry, push, pull, and place objects
weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors. To
apply now, go to:
Marriott International is consistently recognized as an employer of
choice globally by FORTUNE magazine, DiversityInc and Great Places
to Work Institute, among others. Visit www.marriott.com/careers to
learn more about our workplace culture and career opportunities.
Chat, engage and follow us on social media.
http://www.instagram.com/marriottcareers @lifeatmarriott on
Snapchat So, we ask, where will your journey take you? Marriott
International is an equal opportunity employer committed to hiring
a diverse workforce and sustaining an inclusive culture. Marriott
International does not discriminate on the basis of disability,
veteran status or any other basis protected under federal, state or
Keywords: Marriott, Honolulu , Reservations Clerk, Jr. " Kyo-Ya Shared Service (17002OVF), Hospitality & Tourism , Pearl City, Hawaii
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