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Sales Lead Appliances-Ala Moana Hawaii

Company: Sears Holding Corporation
Location: Honolulu
Posted on: July 21, 2019

Job Description:

The Sales Lead (Specialty Store) closely partners with the Store Manager to enhance member experience and creating a solution selling culture in the store by communicating and coaching to the Member Engagement Process. Makes Member Experience the first priority and is responsible for enhancing the experience, driving sales through professional and proactive consultative sales assistance, and helping Members find the right merchandise every time. The Lead also coordinates and participates in achieving department goals; maintaining merchandise standards; ensuring the sales floor is clean, well-stocked, orderly and ready all day; maintaining price integrity; performing opening and closing procedures; and housekeeping tasks. Closely partners with the Store Manager to improve the Member experience and overall store performance. Assists the Store Manager in communicating expectations, developing knowledge and skills, observing performance and providing feedback to sales associates. Monitors performance of sales associates relative to expectations, and ensures sales associates are delivering the right Member experience and understand how to improve. Provides the Store Manager with feedback on sales associates, and provides input on action plans, coaching and performance reviews. Leads by example in enhancing the Member experience, and assisting with Member concerns. Holds sales associates accountable for using the right resources in resolving concerns and complaints, and escalating concerns as needed. Partners with sales associates to provide superior Member experience (i.e., assist members, maintain presentation, answer phones). Provides an effective transition for Members to sales associates as needed to resolve concerns. Performs other duties as assigned.

Keywords: Sears Holding Corporation, Honolulu , Sales Lead Appliances-Ala Moana Hawaii, Hospitality & Tourism , Honolulu, Hawaii

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