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Patient Concierge

Company: Hawaii Family Dental Centers
Location: Aiea
Posted on: July 22, 2019

Job Description:

Job OverviewAt HFD, the Patient Concierge is a critical position. You're the first friendly face every person who visits our offices sees, and the person who makes the last impression as they leave. Overall, you are responsible for ensuring every Hawaii Family Dental patient is well taken care of by providing superior customer service and ensuring each patient has the kind of experience that makes them feel welcomed and comfortable.HighlightsResponsibilities

  • Pre-screen patient records to ensure each visit goes smoothly
  • Schedule patient appointments
  • Maintain information within our electronic health record system while upholding the highest standards of confidentiality
  • Collect and process patient co-payments Education, Experience, and Skill Sets:
    • At least 2-3 years of experience in a customer service-oriented position
    • Experience working in a dental office preferred
    • A natural ability to communicate with compassion and hospitality no matter who you're talking to or how you're communicating-whether you're emailing, calling, or chatting in person, you're a warm and welcoming liaison for every patient
    • You know your way around a computer and other office equipment
    • You can think on your feet and make smart decisions when the office gets busy Compensation
      • Competitive hourly wage commensurate with experience
      • Performance-based incentives
      • 401K with employer matching Benefits
        • Medical, drug, and vision plans with excellent dental
        • PTO and paid holidays
        • Formal and on-the-job training and development
        • Opportunities for growth and advancement

Keywords: Hawaii Family Dental Centers, Honolulu , Patient Concierge, Hospitality & Tourism , Aiea, Hawaii

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