HR Generalist, Inbound Sales & Retention

Company: Spectrum
Location: Mililani
Posted on: November 23, 2020

Job Description:

JOB SUMMARY
The Spectrum Human Resources Generalist for Inbound Sales & Retention is a seasoned human resources person. The purpose of this position is to manage the various HR related functions such as employment, training, employee relations, compensation and benefits, compliance, affirmative action, and labor relations for their line(s) of business. Adept at HR Business Planning and Statistical Analysis. This position reports to the Director of HR, Inbound Sales and Retention.

MAJOR DUTIES AND RESPONSIBILITIES (ESSENTIAL FUNCTIONS)
Actively and consistently support all efforts to simplify and enhance the customer experience.

Performs functional Human Resources related duties at the professional level.

Incumbent may carry out responsibilities in some or all of the following functional areas: employment, new hire orientation, training, employee relations, compensation and benefits, compliance, affirmative action, and labor relations.

Participates in various Human Resources projects including training initiatives, recruitment initiatives, and diversity initiatives.

Partners with business managers to provide human resources solutions that make their businesses more effective and builds employee engagement.

Coaches/works with managers and supervisors in administration of disciplinary actions. Escalates employee relations issues, as necessary, to the Director of HR, Inbound Sales and Retention.

Participates on task forces to develop and implement personnel policies and procedures.

Recommends new approaches, policies, and procedures to effect continual improvement in efficiency of department and services performed.

Coaches managers and supervisors on completion of performance evaluations and compensation administration.

Manages escalated leaves and benefits issues in partnership with the Employee Services Center.

Manages all benefits for their oversight area.

Manages all payroll related issues for their oversight area.

Ensures ADA compliance and initiates the interactive process, when applicable.

Follows up on all ADA interactive processes and recommends action steps.

Confers with Legal if applicable.

Assists in investigations, employee relations issues such as employee complaints, harassment allegations, and civil rights complaints.

Follows up on all individuals on any type of disability and/or leave within their client group.

Coordinates information with Leave Administrator on all leaves of absence. Partners with client group management on return to work from various leaves (i.e., military, disability, etc.).

Supports Human Resource Information System with transaction entries and query writing to identify best practices reports.

Advises employees and management in the application of various Human Resources policies, procedures, laws, standards, and government regulations.

Provides and/or processes information for various Union-related reports and funds.

Handles labor issues for the particular area of oversight. Works closely with Union representative(s) on matters related to collective bargaining agreement and union workforce. Escalates to Director of HR, Inbound Sales and Retention for new areas or if issue could affect current practices.

Works with the Safety Specialist to address safety concerns for the particular area of oversight.

Regular attendance is required.

REQUIRED QUALIFICATIONS
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English at a very high level.
Considerable knowledge of principles/practices of Human Resources and advanced knowledge of employment law.
Must have excellent interpersonal skills, effective oral and written communication skills, and ability to organize and prioritize work.
Must be computer literate and able to proficiently use programs such as Word, Excel, PowerPoint, and Visio.
Ability to research and analyze various types of data.
Ability to make recommendations to resolve problems by using judgment that is consistent with standards, practices, procedures, regulation, and state and federal law.

EDUCATION
High school diploma or equivalent required.
Bachelor s degree

RELATED WORK EXPERIENCE
5-7 years of Human Resources experience
2-3 years of Human Resources Generalist experience preferred.
PeopleSoft experience preferred.
Kronos experience preferred.
Performs other related duties as required or assigned
Professional in Human Resources (PHR) or Senior Professional in Human Resources (SPHR) certification preferred.

WORKING CONDITIONS
General office machines such as personal computers, printers, copiers, scanner, calculators, telephones, fax machines, etc.
Must be able to work indoors and outdoors.
Employee will report to one primary location, but may be required, on short notice, to drive to area offices and areas within the Honolulu proper and travel to neighbor islands.

The Spectrum brand is powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, current unemployment status, or any other basis protected by federal, state or local laws.
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
Charter Communications will consider for employment qualified applicants with criminal histories in a manner consistent with applicable laws, including local ordinances.

Keywords: Spectrum, Honolulu , HR Generalist, Inbound Sales & Retention, Human Resources , Mililani, Hawaii