Credit Union Operations Trainer
Company: University of Hawaii FCU
Location: Honolulu
Posted on: August 5, 2022
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Job Description:
DO YOU WANT TO MAKE A DIFFERENCE?Join a spirited, dynamic team
with Hawai`i's leading credit union as we make a difference in our
community - providing financial value, exceptional service, and
state-of-the-art convenience to our members.Position Title: Trainer
Department: Process Improvement & Training FLSA Classification:
Non-ExemptReports to: Process Improvement & Training ManagerPay
Commensurate with ExperienceEmployee BenefitsIn addition to
competitive pay, we are proud to offer a comprehensive benefits
package.Paid Employee Medical And Dental Insurance; UHFCU pays 100%
Of The Base Employee CoverageMedical and Dental Plan Premium Waiver
OptionEleven (11) Company Paid Federal Holidays Plus Four (4)
Company Paid Personal HolidaysEligible to Earn Ten (10) Days Paid
Vacation; Increases With Years Of ServicePaid Sick Leave401(k)
Retirement With Employer Match And Profit Sharing Employee Loan
DiscountUHFCU Subsidizes 50% For Monthly Bus Pass Flexible Spending
Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)Credit
Union-Paid Benefits Such As Group Term Life With AD&D
Insurance, Long Term Disability Insurance And Long Term Care
InsuranceEmployee Assistance Program (EAP) Internal and External
Professional Development OpportunitiesAnd Many More! Position
Purpose:Collaborate with the Process Improvement & Training Manager
in the development and implementation of financial training
applications, programs, and system functions for University of
Hawai--i Federal Credit Union employees. Evaluate and streamline
existing training techniques providing innovative solutions to
enhance productivity and performance. Performs duties by analyzing
and adjusting Credit Union instructional processes and operational
procedures to accommodate user needs ensuring efficiency,
competency, and consistency within all areas of the Credit Union
Essential Functions:Creates and develops new educational resources
and training materials to instruct credit union employees on
essential program functions; analyze and recommend modifications
for existing programs and applications.Collaborates with internal
departments to conduct new employee, regulatory, system, and other
applicable trainings.Coordinates and conducts core system training
and system improvements, including new components, updates,
upgrades, etc.Partners with the IT Department to review all system
releases and updates notifying appropriate staff of relevant
changes and developing core curriculum for optimal learning and
proficiency.Ensures internal and external process training classes
are up-to-date for optimum efficiency.Specializes in the internal
sales training of credit union products and services.Develops and
maintains operational training tracking system for all employees
learning progress producing monthly and year-end training
reports.Performs other duties as assigned.Performance Standards:The
following duties are completed in an accurate and timely
manner:Review and revise existing training manuals. Review core
system releases and updates.Develop training courses and processes
as directed by Senior Management.Maintaining training tracking
system.Positive feedback on training evaluations and coordinating
external training classes.Develop and provide a minimum of hours
per Strategic Plan goal for product/service.Annual education and
skills training for all credit union employees
Qualifications:Education/Certification: High school diploma or GED
is required.Required Knowledge: Must be knowledgeable in MS Office
Suite.Experience Required: Two years training experience,
preferably in the financial industry.Preferred Experience: Two
years public speaking and/or group presentation
experience.Skills/Abilities: Excellent interpersonal and
communication skills. Excellent analytical, creative, and
problem-solving skills. Able to prioritize workload and meet
deadlines. Able to work independently and make sound decisions.
Able to create spreadsheets and analyze data.Activities and
Requirements of this Position:Repetitive Motion: Movements
frequently and regularly required using wrists, hands, and/or
fingers.Communication Skills: Must frequently convey detailed or
important instructions of ideas accurately and quickly.Visual
Abilities: Average visual acuity necessary to read, prepare and
inspect documents or products.Hearing: Able to hear average or
normal conversations and receive information.Physical Strength:
Sedentary work (sitting most of the time). Able to lift and carry
up to 25 lbs. Reasoning Ability: Able to apply common sense
understanding to carry-out detailed instructions and to deal with
problems involving variables.Mathematics Ability: Able to perform
basic math skills including adding, subtracting, multiplying and
dividing using a calculator.Language Ability: Able to write complex
sentences using normal word order with present and past tenses, as
well as a command of the English vocabulary. Working
Conditions:Air-conditioned, smoke-free office setting. Business
Hours & Attendance Requirements:Monday through Saturday. Business
hours are subject to change. Please note that scheduled attendance
requirements may change due to business needs. Must be able to work
additional hours, weekends, and holidays as needed. PI187684434
Keywords: University of Hawaii FCU, Honolulu , Credit Union Operations Trainer, Human Resources , Honolulu, Hawaii
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