Company: Hawaii Tech Support
Posted on: February 22, 2021
Do you want to work for a forward-thinking IT organization that
invests heavily researching new technologies to provide customers
with reliable solutions?
Join a fun and dynamic tech support team as a Systems Administrator
helping designing and maintaining systems and networks for clients
in different size organizations and industries. Seeking
knowledgeable, friendly, helpful, well-versed candidates with
can-do attitudes. You will be working with server and desktop
systems, routers, firewalls, backup systems, cloud solutions and
other technologies. Work with an award winning team and bring your
career to the next level with exposure and experience in IT support
across industries. PURPOSE OF POSITION:--This system administrator
ensures that system hardware, operating systems, software systems,
and related procedures are functioning at client sites. This
individual will assist project teams with technical issues and may
lead staff in completing projects. Project lead activities include
the definition of needs, benefits, and technical strategy; research
& development of solutions; technical analysis and design; and
support of operations staff in executing, testing and rolling-out
the solutions. Project plans and strategies must be verified by
Systems Engineers or supervisors. MAJOR DUTIES AND
RESPONSIBILITIES: Includes the following. Other responsibilities
may be assigned.
- Effectively, professionally, and respectfully represents other
HTS staff members, teams, and their services to clients.
- Provides design and operational services for Information
Technology products and services. Design services include
determining appropriate hardware and software solutions for
customer specific applications.
- Install new or rebuild existing servers and configure hardware,
software, services and security in accordance with operation
- Perform system monitoring and problem remediation to maintain
the integrity and availability of server and network resources.
This includes reviewing system and application logs, verifying
scheduled jobs, performing hardware and software fixes and
patches.Also performs ongoing performance tuning and resource
- Perform security monitoring to identify possible
vulnerabilities or intrusions.
- Records required customer and problem information in Work Order
System. Updates tickets with appropriate journal entries of
activities, and closes tickets with resolution entered upon
completion of the job.
- Resolves Level 2work orders. Elevates complex and/or high
priority problems to the appropriate support groups for resolution.
The Systems administrator is expected to handle most assigned
problems with escalation only of advanced or complex issues.
- Meets with customers to gather customer requirements and with
supervisor create solutions in-line with HTS recommended and
- As assigned, lead project teamsincluding hardware and software
deployment and upgrades
- Verifies that suggested solutions effectively resolve the
users' problems through verbal or email follow up.
- Works on related projects as assigned by supervisor.
- Support, train, and provide guidance to Help Desk Technicians
and peers QUALIFICATIONS: To perform this job successfully, an
individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. EXPERIENCE: Experience in
installation and maintenance of server and network infrastructure
solutions and related software. Bachelor degree with a technical
focus (engineering or computer science) preferred. A minimum of
five years of direct IT experience is required. Duration as Systems
Administrator runsfour to six years. CERTIFICATIONS:-- The
following certifications or equivalent knowledge is applicable to
this position: CCNA, Microsoft Certified Solutions Associate
(Server and O365),MCSE, ITIL, Vendor specific training
COMMUNICATION SKILLS: This position requires handling confidential
information in an appropriate manner. Customer interactions must be
handled with diplomacy and tact. Individual must be able to gauge
the customer's technical ability and communicate in a
non-condescending manner. DECISION MAKING/JUDGEMENT: This position
involves projects and/or assignments requiring decision-making
authority regarding requirements, procedures, work plans, and
scheduling. Although there are sometimes problem-solving guidelines
for particular problems, there may be no existing procedures or
instructions for those problems. The Administrator may be on their
own in solving problems and determining satisfactory solutions.
Ability to work independently and in a team setting is imperative.
OTHER SKILLS AND ABILITIES:
- Must be able to learn and support new and quickly-changing
- Ability to design technical solutions that meet customer
requirements and HTS procedure and best practice guidelines.
- Excellent interpersonal skills.
- Good work habits under pressure.
- Familiarity with a wide range of technology including network,
server, storage, backup, virtualization, cloud and other
- Detail oriented.
- Must have a good command of the English language in order
toprovide effective phone, desk-side, and email support. PHYSICAL
DEMANDS/WORK ENVIRONMENT: The physical demands described here are
representative of those that must be met by an employee to
successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
- Needs ability to use a keyboard and to enter and retrieve
- Must have good eyesight to view computer monitor and
- Lifting and/or carrying of 15-30 lbs. or more and the pushing
and pulling of carts when necessary.
- Ability to climb ladders and work in small spaces Send detailed
resumes to firstname.lastname@example.org The growing popularity of
ransomware has been disconcerting to many IT professionals,
particularly due to the different tactics that this malware variant
has been spotted utilizing. In order to protect your business from
these attacks, it h... Learn more about what Hawaii Tech
can do for your business. Copyright2020Hawaii Tech Support. All
Keywords: Hawaii Tech Support, Honolulu , Systems Administrator, IT / Software / Systems , Honolulu, Hawaii
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