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Lead Software Solution Specialist - DAS ServiceNow

Company: Deloitte
Location: Honolulu
Posted on: January 16, 2022

Job Description:

Position SummaryDeloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.Lead Software Solution Specialist - DAS ServiceNowAre you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.Work you'll doDesign, Development and Implementation of ServiceNow customization including, but not limited to: core setup, workflow administration, reporting, data imports, custom scripting, and third-party software integrations. -Perform advanced customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports etc.Perform workflow design, configuration, development and data loads for ServiceNow platform, (ServiceNow) applications.Responsible for programming workflow, enhancements and integrations with ServiceNow platform applications.Should have good knowledge in business flow of the following modules: ITSM (Incident/ Problem/ Change/ Request/ Configuration) ManagementITBM (Financial Management, PPM (Project Portfolio Management), Resource Management), APMDiscovery - On-Premise & Off- PremiseITAM - IT Asset ManagementITOM - IT Operations ManagementGRC - Governance Risk & ComplianceServiceNow PortalIntegration and ServiceNow Scripting (Glide, (JavaScript, -Angular JS, Ajax, XML, JSON etc. -HTML -and -CSS))Maintain pace with ServiceNow current versions and capabilities.Perform upgrades and customizations of ServiceNow platform applications based on guidance from project manager, architects, ITIL practice leads and customers.Maintain and adhere to source code, configuration management, release management and software development best practices.Develop training materials and provide end-user or IT technician training on using the ServiceNow functionality.Provide in-person support daily to customer and team, this will include direct interaction with the Executive staff and other key management.Maintain ServiceNow training and knowledge thru self-learning, attending conferences and trainingResponsible for proactive problem and risk management triage and fix defects found in ServiceNow platform, applications, and workflows.Provide support / guidance to the development teams during the analysis, development, and testing processes.Review and evaluate 3rd party and integration solution architecture based on established enterprise application strategy.Define and validate non-functional (technical) requirements and establishing traceability between requirements and application architecture/design.The teamInformation Technology Services (ITS) helps power Deloitte's success. ITS is the engine that helps to drive Deloitte, which serves many of the world's largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.The -2,200 professionals in ITS deliver services internally including:Cyber securityTechnology supportTechnology & InfrastructureApplication development and managementRelationship management groupStrategyDeploymentPMOFinancialsCommunicationsFor more information on ITS, you can visit our dedicated recruitment page at -.Deloitte Application Studios (DAS)Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.QualificationsRequired Qualifications:Bachelor's degree Computer Science, Information Systems or related field2 to 4 years of experience as a ServiceNow Developer in recent releases2 to 4 years of experience creating data pathways, customizing fields and customizations including Business Rules, UI Pages, UI Macros, UI Scripts, Script Includes, Client Scripts, workflows, custom tables, reports in ServiceNowAt least 2 years of experience in modules like ITSM, HRSD, APM, PPM, GRC or ITAM in ServiceNow Cloud Platform solutions and integrating with other Cloud Applications and Data SourcesServiceNow training and certifications ServiceNow Implementation Specialist CertificationServiceNow System Administrator CertificationTravel up to 10% (While there is no travel requirement for the role, due to COVID-19, non-essential travel has been suspended until further notice.)Strong knowledge and experience with Web Development (HTML, CSS, Javascript) Microsoft SQL Server and other most common backend Microsoft technologies.Experience with the following Technologies/Methodologies preferred: Messaging architectures SOAP and RESTLimited immigration sponsorship may be available.Preferred Qualifications:ITIL ExperienceExposure to ETL Tools that transfer data from ServiceNow - like Perspectium or SnowMirror.Knowledge on Integration Hub, Flow Designer, UI Framework and UI Builder is a plus.Experience with NOW intelligence.Experience with Web Development (HTML, CSS, JavaScript).Exposure to Service Portal.Exposure to capabilities in ServiceNow Quebec version.Experience working with SAFe, Scrum or Agile development processes.Must have clear communications skills both oral and written with ability to negotiate in a non-confrontational manner to deliver a clear, well-structured and concise argument supporting a perspective, using facts, pro's/con's, business justifications and other persuasion methods.Must be able to work independently in a fast paced environment, balance priorities and juggle multiple tasks at onceMust possess a strong desire and clear understanding for high customer satisfactionMust be flexible, have good energy, easy to work with and a team playerStrong analytical and problem-solving skillsExcellent communication, presentation, influencing, and reasoning skills to earn support of business leaders, technology leaders, colleagues, and vendor representatives.Creativity and ability to think outside-the-box while defining sound and practical solutions.EA_ITS_ExpHireEA_ExpHireRecruiting tips From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.Benefits At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.Our people and culture Our diverse, equitable, and inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our client most complex challenges. This makes Deloitte one of the most rewarding places to work. Learn more about our inclusive culture.Professional development From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.Deloitte will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. See notices of various ban-the-box laws where available.Requisition code: 34568AccoladesProgram & Project Management-DASSame job available in 60 locationsAtlanta, Georgia, United StatesAustin, Texas, United StatesBaltimore, Maryland, United StatesBoca Raton, Florida, United StatesCharlotte, North Carolina, United StatesChicago, Illinois, United StatesCincinnati, Ohio, United StatesCleveland, Ohio, United StatesColumbus, Ohio, United StatesDallas, Texas, United StatesDavenport, Iowa, United StatesDayton, Ohio, United StatesDes Moines, Iowa, United StatesDetroit, Michigan, United StatesFort Meade, Maryland, United StatesFresno, California, United StatesFt. Worth, Texas, United StatesGilbert, Arizona, United StatesGlen Mills, Pennsylvania, United StatesGrand Rapids, Michigan, United StatesGreensboro, North Carolina, United StatesGreenville, South Carolina, United StatesHarrisburg, Pennsylvania, United StatesHartford, Connecticut, United StatesHermitage, Tennessee, United StatesHonolulu, Hawaii, United StatesHorsham, Pennsylvania, United StatesHouston, Texas, United StatesHuntsville, ---Alabama, United StatesIndianapolis, Indiana, United StatesJacksonville, Florida, United StatesKansas City, Missouri, United StatesLake Mary, Florida, United StatesLas Vegas, Nevada, United StatesLouisville, Kentucky, United StatesMechanicsburg, Pennsylvania, United StatesMemphis, Tennessee, United StatesMiami, Florida, United StatesMidland, Michigan, United StatesMilwaukee, Wisconsin, United StatesMinneapolis, Minnesota, United StatesMorrisville, North Carolina, United StatesNashville, Tennessee, United StatesNew Orleans, Louisiana, United StatesNewtown Square, Pennsylvania, United StatesOmaha, Nebraska, United StatesPhiladelphia, Pennsylvania, United StatesPhoenix, Arizona, United StatesPittsburgh, Pennsylvania, United StatesRaleigh, North Carolina, United StatesRichmond, Virginia, United StatesRochester, New York, United StatesSalt Lake City, Utah, United StatesSan Antonio, Texas, United StatesSt. Louis, Missouri, United StatesTallahassee, Florida, United StatesTampa, Florida, United StatesTulsa, Oklahoma, United StatesWestlake, Texas, United StatesWilliamsville, New York, United States

Keywords: Deloitte, Honolulu , Lead Software Solution Specialist - DAS ServiceNow, IT / Software / Systems , Honolulu, Hawaii

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