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IT Infrastructure and Operations Manager

Company: Central Pacific Bank
Location: Honolulu
Posted on: May 13, 2022

Job Description:

This website is AudioEye enabled and is being optimized for accessibility. To open the AudioEye Toolbar, press shift + =. The toolbar contains the followingThe AudioEye Help Desk to report accessibility and usability related issues.The AudioEye Certification Statement to explain the ongoing web accessibility and usability enhancements for this website.The Player tool to listen to this site read aloud. The Player is not intended as a substitute for your screen reader. If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. IT Infrastructure and Operations Manager Full-time ICP Employees Honolulu, HI, US 30+ days ago Requisition ID: 2550 Position Function:This is the highest role in the infrastructure and operations (I&O) function within IT, accountable for IT I&O throughout the organization. The head of I&O is responsible for the delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise.The head of I&O brings current knowledge and future vision for transforming the I&O function including its strategy, service offerings and workforce. The role holder is a senior stakeholder in all relationships with externally sourced infrastructure and operations capabilities.As a key member of the senior IT leadership team this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring I&O strategy is fully aligned, positioning I&O to deliver compelling business value.Performs all duties and interacts with internal and external customers in a manner that is expressly aligned with the Company's Core Values of approaching all actions with a "Voyaging Spirit" and being "Positively Ohana". Exhibits core competencies that result in consistent delivery of positive Customer Interactions, Empowerment and Ownership and demonstrates key professional and performance skills such as Active Listening, effective Oral and Written Communication, Action and Solution Oriented and Thoroughness.Duties

  • Sets the mission, vision, and strategy of the I&O organization to maximize the success of business and IT enterprise initiatives.
  • Introduces innovative, differentiating infrastructure and operations capabilities that enhance our overall competitive capabilities and enhance employee productivity.
  • Works with the IT senior leadership team on the service portfolio and governance required to prioritize resources, including budget.
  • Builds successful stakeholder relationships with other IT and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring cost-effective delivery of IT services to meet those needs.
  • Creates and aligns an I&O value map by linking targeted business outcomes with the future-state business capabilities required to achieve them.
  • Develops and controls the annual I&O budget to ensure that it is consistent with the overall strategic objectives of IT and the enterprise and is within plan.
  • Defines, develops, and manages a comprehensive and integrated ITSM landscape, based on best-practice processes, disciplines, and related toolsets.
  • Collaborates with the CISO and/or Head of Cyber and Information Security to ensure I&O embrace and apply security strategy.
  • Operates a formal governance mechanism to establish and monitor effective controls for the processes and functions performed by I&O teams. Supports periodic reviews by internal audit, compliance teams and other risk-related functions as required.
  • Leverages influencing and negotiation skills across IT and the enterprise to enable cost-effective and innovative shared solutions in the achievement of business goals.
  • Provides direction on what emerging technologies should be incorporated into I&O products and services to successfully deliver overall IT strategy.
  • Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.
  • Provides strategic direction and oversight for the full life cycle of design, development, operation, and support of IT systems.
  • Directs the development of an I&O sourcing strategy and provides executive oversight for strategic vendor and partner relationship management.
  • Works with HR and the IT leadership team to develop and execute workforce plans that ensure I&O can supply skilled resources to meet current and future demand.
  • Develops the maturity of I&O to improve efficiency, deliver new innovations and increase collaboration with other business areas (e.g., through Agile and DevOps).
  • Drives the adoption of (and commitment towards) service improvements.Minimum Qualifications:Education: -
    • Bachelor's or master's degree in computer science, information systems, business administration, related field, or equivalent work experienceExperience: -
      • Ten or more years of experience in IT or business/industry.
      • Three or more years of leadership responsibilities, including strategy, budgeting, and staffing.
      • Demonstrated experience of influencing key stakeholders across the organization and within complex contexts.
      • Preferably proven experience or demonstrated capability in leading IT transformational initiatives in complex, dynamic environments where agile was applied at scale.Physical Requirements & Working Conditions:
        • Must be able to perform light physical work and to move or lift items including but not limited to boxes, files and papers up to 20 pounds unless otherwise as indicated.
        • Must be able to operate and proficiently use standard office equipment, including phone, copier, personal computer and/or other work related mechanical or electronic devices and applications.
        • Must be able to clearly communicate verbally and in writing with all internal and external customers. Must also be able to hear sufficiently to engage in daily discussions and interactions.
        • Must be able to read and understand bank-related documents.
        • Must be able to work in a conventional office setting, involving sitting at a desk or workstation for long periods of time. Must also be able to adapt to different work environments as needed to perform the job.We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

Keywords: Central Pacific Bank, Honolulu , IT Infrastructure and Operations Manager, IT / Software / Systems , Honolulu, Hawaii

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