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Technical Solutions Analyst

Company: Cincinnati Bell
Location: Honolulu
Posted on: September 24, 2022

Job Description:

**Job Purpose** **:**

We are looking to hire a Technical Solutions Analyst to provide hardware and software support to our employees via phone, email, and onsite. You will be required to ask appropriate questions to help diagnose and resolve issues. You will escalate unresolved issues to the appropriate resources. To ensure success, you should take pleasure in dealing with our employees, have a solid understanding of current operating systems and applications, and enjoy working on a team.

**Essential Functions** **:**

+ Provide remote and on-site support

+ Manage Help Desk tickets and escalations

+ Manage critical issues

+ Document customer interactions and internal procedures

+ Training users on best practices

+ Special projects as required

**Education** **:**

Bachelor's degree in computer science or information technology preferred

**Experience** **:**

1 to 2 years of IT experience or 2 to 3 years of Customer service experience

**Certifications, Accreditations, Licenses** **:**

A+ Certification preferred

**Special Knowledge, Skills, and Abilities** **:**

+ Excellent customer service skills

+ Highly organized to manage Help Desk tickets

+ Ability to solve basic hardware and software issues

+ Knowledge of popular operating systems, software applications, and remote connection systems

+ Knowledge of Windows 10 and 11 operating systems and domain environments

+ Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood

+ Ability to lift 50 pounds

+ HDL is required

**Supervisory Responsibility** **:**

No Supervisory Responsibility

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access flowservecareers.com as result of your disability. You can request a reasonable accommodation by sending an email to employment@flowserve.com. In order to quickly respond to your request, please use the words "Accommodation Request" as your subject line of your email. For more information, read the Accessibility Process.

Keywords: Cincinnati Bell, Honolulu , Technical Solutions Analyst, IT / Software / Systems , Honolulu, Hawaii

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