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Event Technical Specialist Audio Visual - Hilton Hawaiian Village Honolulu

Company: Encore Global
Location: Honolulu
Posted on: November 24, 2022

Job Description:

Position OverviewThe Technical Specialist is responsible for the set up and operation of small to large-scale audiovisual systems for live events while ensuring the utmost in client satisfaction. - This position reports to a Project Manager, Operations Manager, Operations Director, or Director, Event Technology.Key Job Responsibilities -Equipment Operation--- Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of advanced audiovisual equipment as listed in the technical qualifications section.--- Troubleshoots technical issues and resolve problems quickly as they arise.--- Complies with all Company security and safety measures.--- Ensures equipment is secure from theft and/or damage when in use. -Customer Service--- Provides excellent service and strives to exceed the expectations and needs of internal and external customers. ---- Maintains a positive relationship with all clients through effective communication. - ---- Collaborates with internal team on event solutions pre event and during event to ensure the best possible customer satisfaction. ---- Understands and fosters the hotel/client relationship. -Training/Staff Development--- Creates an atmosphere that fosters the development of technical and leadership skills in other employees. - ---- Provides mentorship and coaching to technical, sales and operations team members to develop technical skills as needed. -Event Supervision--- Performs advanced work (pre/during/post event) with operations team members. ---- Supervises and directs other technicians during an event.Equipment Maintenance--- Assists team with proper security, storage, transportation, and maintenance of equipment. - ---- Performs inventory and forecasting of equipment needs. -Job Qualifications--- Bachelor's Degree is preferred.--- Encore Technical Level 3 Certification is required. - New Encore team members must be certified by their location within 30 days--- 2 - Encore Technical Level Two Core Certifications are required (Audio, Lighting, Projection, Video, Scenic). - New Encore team members must be certified by a qualified proctor within 60 days.--- 4+ years of field experience in specialty area is required.--- 3-5 years of customer service or hospitality experience is preferred.--- Ability to interact professionally and effectively with a diverse work force, customer base and senior level management.--- Experience with project management of multiple tasks/initiatives.--- Strong customer, client and coworker interface experience and abilities.--- A valid driver's license is required for team members in positions that may operate Company vehicles. - Additional DOT requirement may need to be met if applicable. -Competencies---Ownership---Hospitality---Professionalism---Responsiveness--- Safety Conscious--- Develops Talent--- Tech Savvy---Manages Complexity--- Ensures Accountability--- Instills TrustWork EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. - The working conditions will vary between moderately quiet to noisy volumes. - Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. - Team members may be asked to work in multiple hotel locations. - Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. - -Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. - -

Keywords: Encore Global, Honolulu , Event Technical Specialist Audio Visual - Hilton Hawaiian Village Honolulu, IT / Software / Systems , Honolulu, Hawaii

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