1401643 Customer Delivery Technical Leader

Company: Cisco Systems, Inc.
Location: Honolulu
Posted on: May 27, 2023

Job Description:

***CANDIDATES MUST BE A US CITIZEN AND HOLD A CURRENT SECRET U.S. GOVERNMENT SECURITY CLEARANCE TO BE CONSIDERED FOR THIS POSITIONS*** What You'll Do This customer delivery engineering consultant position is responsible for the delivery of network services. The position is located in the state of Hawaii on the island of Oahu. Cisco's customer for this position is primarily the US Navy at Pearl Harbor Naval Station. The consultant will also occasionally be assigned to various smaller contracts in the Asia/Pacific area and includes the following: 1. DOD customers including the Air Force, Space Force, Army, Navy, Marines, and INDOPACOM. DOD customers are located in Hawaii, Japan, Guam, Korea, and exercise locations in other countries. 2. Commercial customers in the state of Hawaii and other US territories in the Pacific such as banks and airlines. 3. State/Local/Education customers such as the state Departments of Transportation and Education, universities. The position is a Technical Leader (TL). TLs perform and drive architectural and high- and low-level designs, assist the customer in optimizing their network and security infrastructures, and integrate engineering efforts for complex network and security solutions. They assist customers with tool selection and strategic direction of tools and network management systems. They identify and document network/security design and architecture best practices. They work closely with the Product Account Team and their strategy for account growth--both product and services-and provide insight to the customer's buying strategy and initiatives. TLs align and drive focused work with the customers' business strategy and objectives. On a quarterly basis, they are expected to present overall status of projects and delivery as part of a Quarterly Business Review. They will demonstrate and generate applicable technical, standard methodologies, and white papers, support testing and validation of solutions and software strategies, and configure devices and troubleshoot errors. TLs solve complex, multi-functional technical issues that cross boundaries over many disparate products technologies and vendors, showing the value of our services at all times, being proactively involved in all aspects of services delivery. In addition to their day-to-day customer activities, training and mentoring other engineers is required, including more junior Service Consulting Engineers (SCEs). TLs also provide backup support on other Cisco Advanced Services contracts. Who You'll Work with The Cisco Customer Experience involves helping craft the customer's vision for their network and maintain a secure, state-of-the-art environment that is second to none in terms of network uptime and reliability. The qualified TL on this account will be able to have an impact on the customer base and help them transform to meet their mission. The Team Cisco's Customer Experience Team is a team of leaders who provide leading architectures and solutions to our customers -- along with cutting edge consulting to ensure customer success. Our members work cross-functionally and together to deliver business outcomes, along with the resources to ensure personal and professional growth. TLs have the guidance and mentorship of more senior Customer Delivery Architects and Principal Architects. Who You Are The successful candidate will provide support to our customers in testing and verification of solutions, along with hands-on support as technology is being deployed, implemented, or optimized. * Ability to architect solutions using state-of-the-art Cisco enterprise networking technologies including the Cisco solutions of Software-Defined Networking, Software-Defined Access, and Digital Network Architecture Controller (DNAC), commercial solutions for classified, Meraki and other Cisco wireless. * Ability to work with other engineering consultants to provide solutions for a worldwide military, commercial, state, and educational enterprises. * Provide best practices consulting to remediate findings. * Support testing and validation of solutions and software strategies, configure devices, and troubleshoot errors. * Show the value of our services at all times - be proactive and get involved in all aspects of our services delivery and provide guidance in various customer forums. * Demonstrated consulting skills and customer-facing experience which should include working with customer senior leaders and working groups when required. * Prior demonstrated experience working with minimal direct supervision. The candidate should be able to effectively work on their own and engage other team members when required to meet the customer's needs and providing deliverables as required on time. * CCIE is required * Must have CISSP, or Sec+, CCNA Security or other Cyber Security Workforce IAT-II qualifying certifications * Typically requires BS degree or equivalent plus 6-8 years' experience in a network engineering, telecommunications support environment or internetworking * Must be willing to travel up to 50% The successful candidate will have experience and primary technical specialties: Route Switch: * Experienced in providing complex design recommendations integrating new features and new applications. Advocate for the customer's best interest and promote Cisco. * Have Route/Switch advanced knowledge and experience with the following areas: Cisco Routing & Switching Platforms, IP Routing, Internetworking, MPLS, LAN Switching, Multicast, Route Redistribution, Software-Defined Networking, Software-Defined WAN, and Automation. * Familiarity with features, examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS, OSPF, EIGRP, inter-AS, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN, GETVPN, NetFlow, PfR. Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. * We connect everything - people, process, data and things - and we use those connections to change our world for the better. * We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. * We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco #CJ*LI-VL1dicesvs

Keywords: Cisco Systems, Inc., Honolulu , 1401643 Customer Delivery Technical Leader, IT / Software / Systems , Honolulu, Hawaii