1401643 Customer Delivery Technical Leader
Company: Cisco Systems, Inc.
Location: Honolulu
Posted on: May 27, 2023
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Job Description:
***CANDIDATES MUST BE A US CITIZEN AND HOLD A CURRENT SECRET
U.S. GOVERNMENT SECURITY CLEARANCE TO BE CONSIDERED FOR THIS
POSITIONS*** What You'll Do This customer delivery engineering
consultant position is responsible for the delivery of network
services. The position is located in the state of Hawaii on the
island of Oahu. Cisco's customer for this position is primarily the
US Navy at Pearl Harbor Naval Station. The consultant will also
occasionally be assigned to various smaller contracts in the
Asia/Pacific area and includes the following: 1. DOD customers
including the Air Force, Space Force, Army, Navy, Marines, and
INDOPACOM. DOD customers are located in Hawaii, Japan, Guam, Korea,
and exercise locations in other countries. 2. Commercial customers
in the state of Hawaii and other US territories in the Pacific such
as banks and airlines. 3. State/Local/Education customers such as
the state Departments of Transportation and Education,
universities. The position is a Technical Leader (TL). TLs perform
and drive architectural and high- and low-level designs, assist the
customer in optimizing their network and security infrastructures,
and integrate engineering efforts for complex network and security
solutions. They assist customers with tool selection and strategic
direction of tools and network management systems. They identify
and document network/security design and architecture best
practices. They work closely with the Product Account Team and
their strategy for account growth--both product and services-and
provide insight to the customer's buying strategy and initiatives.
TLs align and drive focused work with the customers' business
strategy and objectives. On a quarterly basis, they are expected to
present overall status of projects and delivery as part of a
Quarterly Business Review. They will demonstrate and generate
applicable technical, standard methodologies, and white papers,
support testing and validation of solutions and software
strategies, and configure devices and troubleshoot errors. TLs
solve complex, multi-functional technical issues that cross
boundaries over many disparate products technologies and vendors,
showing the value of our services at all times, being proactively
involved in all aspects of services delivery. In addition to their
day-to-day customer activities, training and mentoring other
engineers is required, including more junior Service Consulting
Engineers (SCEs). TLs also provide backup support on other Cisco
Advanced Services contracts. Who You'll Work with The Cisco
Customer Experience involves helping craft the customer's vision
for their network and maintain a secure, state-of-the-art
environment that is second to none in terms of network uptime and
reliability. The qualified TL on this account will be able to have
an impact on the customer base and help them transform to meet
their mission. The Team Cisco's Customer Experience Team is a team
of leaders who provide leading architectures and solutions to our
customers -- along with cutting edge consulting to ensure customer
success. Our members work cross-functionally and together to
deliver business outcomes, along with the resources to ensure
personal and professional growth. TLs have the guidance and
mentorship of more senior Customer Delivery Architects and
Principal Architects. Who You Are The successful candidate will
provide support to our customers in testing and verification of
solutions, along with hands-on support as technology is being
deployed, implemented, or optimized. * Ability to architect
solutions using state-of-the-art Cisco enterprise networking
technologies including the Cisco solutions of Software-Defined
Networking, Software-Defined Access, and Digital Network
Architecture Controller (DNAC), commercial solutions for
classified, Meraki and other Cisco wireless. * Ability to work with
other engineering consultants to provide solutions for a worldwide
military, commercial, state, and educational enterprises. * Provide
best practices consulting to remediate findings. * Support testing
and validation of solutions and software strategies, configure
devices, and troubleshoot errors. * Show the value of our services
at all times - be proactive and get involved in all aspects of our
services delivery and provide guidance in various customer forums.
* Demonstrated consulting skills and customer-facing experience
which should include working with customer senior leaders and
working groups when required. * Prior demonstrated experience
working with minimal direct supervision. The candidate should be
able to effectively work on their own and engage other team members
when required to meet the customer's needs and providing
deliverables as required on time. * CCIE is required * Must have
CISSP, or Sec+, CCNA Security or other Cyber Security Workforce
IAT-II qualifying certifications * Typically requires BS degree or
equivalent plus 6-8 years' experience in a network engineering,
telecommunications support environment or internetworking * Must be
willing to travel up to 50% The successful candidate will have
experience and primary technical specialties: Route Switch: *
Experienced in providing complex design recommendations integrating
new features and new applications. Advocate for the customer's best
interest and promote Cisco. * Have Route/Switch advanced knowledge
and experience with the following areas: Cisco Routing & Switching
Platforms, IP Routing, Internetworking, MPLS, LAN Switching,
Multicast, Route Redistribution, Software-Defined Networking,
Software-Defined WAN, and Automation. * Familiarity with features,
examples include: MPLS (L2/L3 VPN/VRF-Lite) and MPLS-TE, BGP, ISIS,
OSPF, EIGRP, inter-AS, QoS, Ipv6, IP SLAs, RPVST+, MST, PIM, DMVPN,
GETVPN, NetFlow, PfR. Why Cisco At Cisco, each person brings their
unique talents to work as a team and make a difference. Yes, our
technology changes the way the world works, lives, plays and
learns, but our edge comes from our people. * We connect everything
- people, process, data and things - and we use those connections
to change our world for the better. * We innovate everywhere - From
launching a new era of networking that adapts, learns and protects,
to building Cisco Services that accelerate businesses and business
results. Our technology powers entertainment, retail, healthcare,
education and more - from Smart Cities to your everyday devices. *
We benefit everyone - We do all of this while striving for a
culture that empowers every person to be the difference, at work
and in our communities. Colorful hair? Don't care. Tattoos? Show
off your ink. Like polka dots? That's cool. Pop culture geek? Many
of us are. Be you, with us! #WeAreCisco #CJ*LI-VL1dicesvs
Keywords: Cisco Systems, Inc., Honolulu , 1401643 Customer Delivery Technical Leader, IT / Software / Systems , Honolulu, Hawaii
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