Unified Communications Administrator
Company: CACI
Location: Honolulu
Posted on: April 2, 2026
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Job Description:
Job Title: Unified Communications Administrator Job Category:
Information Technology Time Type: Full time Minimum Clearance
Required to Start: TS/SCI with Polygraph Employee Type: Regular
Percentage of Travel Required: Up to 10% Type of Travel:
Continental US * * * The Opportunity: The Enterprise Communications
Services 3 (ECS3) program supports our intel customer across its
CONUS & OCONUS operating locations. Our focus includes the design,
transition, operations, and continual service improvement to
include tech modernization, tech refresh, activities associated
with customer Unified Communication (UC) services. Our mission on
this program will be the design, transition, operations, and
continual service improvement to include tech modernization, tech
refresh, or Capital Equipment Replacement Program (CERP) activities
associated with the clients’ LANs, WAN and Unified Communication
services. Become a part of our great team and make a difference.
What You’ll Get to Do: CACI is currently seeking a talented Unified
Communications and Collaboration (UC&C) Operations Technician
with an active TS/SCI clearance to provide maintenance and advanced
support for customers globally. The successful candidate would be
joining a team that provides multiple services in the realm of
UC&C to include Video Teleconferencing (VTC), Voice over IP
(VoIP), Instant Messaging (IM), Presence, Audio/Video Streaming
with some Public Branch Exchange (PBX) phone support within the
enterprise. Responsibilities are based on tiered skill level for
resolution supporting customers on all managed DCE/DTE plus
scheduled or active Video Teleconferences. Candidate will become
familiar with the use of Cisco Unified Communications Manager
(CUCM), Cisco border controllers (CUBE/VCS), Multipoint Control
Unit (MCU), Cisco Meeting Server (CMS), Telepresence Management
Suite (TMS), Vbrick Rev, Integrated Management Controller (IMC) and
various other tools as required. Responsibilities: Provide
technical knowledge of VoIP / PBX telephony systems, software,
hardware, Telecommunications standards, and Cisco Unified
Communications Manager. Provide technical knowledge of IM systems
like Cisco Jabber, Webex or Microsoft Teams and Presence Services.
Experience with Audio/Video Streaming to include set top box,
Vbrick Rev, and Cisco Integrated Management Controller (IMC).
Technical knowledge of VTC equipment such as TMS, CODEC, MCU and
CMS. Ability to provide system/equipment/specialized training,
technical guidance to lower skill level employees and support
engineering with projects. Utilize knowledge of network topology;
along with networked hardware and software tools listed above.
Provide VTC service and support to include scheduling, monitoring,
administrative support, and technical assistance to customers.
Utilize ticketing software to manage plus prioritize workload and
the ability to resolve break/fix and requests. Perform IOS and
Software upgrades. Possess understanding of dialing protocols to
include H.323, E.164 and SIP. Troubleshoot common UC&C issues
to include identifying and correcting issues with endpoints,
bandwidth saturation, profiles, and misconfigurations then perform
root cause analyses. Assist in the development of the training,
local guides, and Standard Operating Procedures (SOP) as they
pertain to the UC environment. Perform patching and ensure
compliance with network security policies/procedures.
Creating/reporting notifications according to standard operating
procedures. Assist in responsibilities and participate in special
projects as tasked by Management. Qualifications: Required: TS/SCI
security clearance with the ability to obtain a poly IAT II
certification (mandatory) Desired: Network ITIL Foundations or
Agile Foundations CCT Collaboration (CLTECH) CCNP Collaboration
(CLFNDU) CCNP Collaboration (CLCOR) CCNP Collaboration (CLACCM) and
or (CLCNF) This position is contingent on funding and may not be
filled immediately. However, this position is representative of
positions within CACI that are consistently available. Individuals
who apply may also be considered for other positions at CACI. What
You Can Expect: A culture of integrity. At CACI, we place character
and innovation at the center of everything we do. As a valued team
member, you’ll be part of a high-performing group dedicated to our
customer’s missions and driven by a higher purpose – to ensure the
safety of our nation. An environment of trust. CACI values the
unique contributions that every employee brings to our company and
our customers - every day. You’ll have the autonomy to take the
time you need through a unique flexible time off benefit and have
access to robust learning resources to make your ambitions a
reality. A focus on continuous growth. Together, we will advance
our nation's most critical missions, build on our lengthy track
record of business success, and find opportunities to break new
ground — in your career and in our legacy. Pay Range : There are a
host of factors that can influence final salary including, but not
limited to, geographic location, Federal Government contract labor
categories and contract wage rates, relevant prior work experience,
specific skills and competencies, education, and certifications.
Our employees value the flexibility at CACI that allows them to
balance quality work and their personal lives. We offer competitive
compensation, benefits and learning and development opportunities.
Our broad and competitive mix of benefits options is designed to
support and protect employees and their families. At CACI, you will
receive comprehensive benefits such as; healthcare, wellness,
financial, retirement, family support, continuing education, and
time off benefits. The proposed salary range for this position is:
$79,000 - $166,000 CACI is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, pregnancy, sexual
orientation, age, national origin, disability, status as a
protected veteran, or any other protected characteristic.
Keywords: CACI, Honolulu , Unified Communications Administrator, IT / Software / Systems , Honolulu, Hawaii
