FIELD SERVICE TECHNICIAN - Honolulu, Hawaii

Company: Tennant Company
Location: Honolulu
Posted on: April 17, 2019

Job Description:

Tennant Company is a recognized leader of the cleaning industry. Since 1870 we have been passionate about developing innovative and sustainable solutions that help our customers clean more spaces more effectively, addressing indoor and outdoor cleaning challenges. Our products include equipment for maintaining surfaces in industrial, commercial and outdoor environments; detergent-free and other sustainable cleaning technologies; cleaning tools and supplies; and coatings for protecting, repairing and upgrading surfaces. With more than $1B in revenue, Tennant Company operates in three geographic business units including the Americas, Europe, Middle East and Africa and Asia Pacific. Join the company committed to empowering our customers to create a cleaner, safer and healthier world with high-performance cleaning solutions that minimize waste, reduce costs, improve safety and further sustainability goals.

As a Field Service Technician with Tennant, you will provide top notch customer service as you troubleshoot equipment and deliver solutions that create a cleaner, safer world. Working at our customer's facility, our service technicians maintain, troubleshoot, and repair Tennant products, and provide quality customer service and communication to minimize costs and ensure satisfaction. You will maintain the proper parts and supplies in your service vehicle in order to have the necessary tools on hand to solve customer problems. You will quickly and accurately diagnose equipment issues, and determine what is needed to get the equipment running again. Customers rely on you to teach them how to correctly use our equipment and decrease future needs making you a true asset to our customers.



Tennant Company offers a competitive salary with an excellent benefits package, as well as a company vehicle, corporate credit card, cell phone, and laptop. Our Field Service Technicians also enjoy work life balances with a schedule that allows them to be home every night. In addition, service technicians also participate in a comprehensive training program including ride a longs with other service technicians and management, an annual week long training event, as well as new hire orientation.



Specific Responsibilities:

* Troubleshoot and repair mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine problems on all Tennant products and similar competitive products

* Responsible for effectively scheduling time and arranging all customer service calls, planned maintenance and breakdowns, to maintain effective customer service

* Maintain records of all service activities and business reporting documentation, through the use customer repair order logs, service agreements, completed repair orders, timesheets, machine checklists, receiving records, expense reports, and service agreements

* Efficiently manage inventory levels to maximize inventory turns while minimizing return trips to customers

* Ensure proper communication of customer preventative maintenance schedules and future service needs

* Estimate machine repair requirements and prepare necessary data to provide an accurate repair quote to the customer

* Responsible for proper and safe use, maintenance, and reporting of all Tennant Company property. This includes trucks, trailers, tools, and equipment

* Partner with sales representatives in regard to potential customer applications for equipment replacements

* Consistently present a professional image, both in personal appearance and condition of company equipment

* Assist manager by making territory boundary changes and customer alignment recommendations



Physical Requirements:

* Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.

* Position requires sitting, standing, twisting, reaching, pushing, and pulling

* Position requires bending, stooping, kneeling or squatting on a daily basis. May be up to 30% of the day

* Position requires driving van to and from customer sites daily, average of 500 miles/week

* Must be able to wear safety glasses and safety shoes

* Must be medically capable of performing all aspects of the job with the maximum amount of safety

Must pass a company-initiated pre-employment background check, physical, drug test and driving record review



Required Experience:

* High school diploma or equivalent, vocational school coursework a plus

* Minimum of two years work experience to include:

* Troubleshooting, diagnosing and repairing mobile equipment

* Demonstrated experience working with one or more of the following: mechanical, electrical, and hydraulic systems, air and water-cooled combustion engines, and diesel-gas-LP powered engine

* Demonstrated experience working in direct contact with customers on service-related activities

* Ability to pass a background check, Department of Motor Vehicles check and drug screen

* Demonstrated ability to work independently with minimal supervision

* Safely use hand and power shop tool, equipment, and diagnostic devices

* Basic understanding and knowledge of how to use a personal computer, including MS Office Suite, email, and proprietary Tennant systems

* Understand and manage expenses within the service operation

* Good verbal communication skills, customer-centric attitude, and approach

* Basic estimating and inventory management skills





Let us introduce you to Tennant Company. We're everywhere. In your sports clubs, shopping malls, office buildings, parking lots. We make things that make things look like new. We bring new cleaning ideas to market. There is new dirt every day and our machines clean it up. With manufacturing operations and sales, service and support functions across globe, your journey at Tennant can take you places you never expected. If you want to get your hands dirty on a project, step up with your own ideas, or maybe even explore talents you never knew you had, Tennant Company is a place where that can happen. Because at Tennant, we like to think like new. Begin your journey with us. Let's reinvent how the world cleans.



Equal Opportunity Employer

Tennant Company is an equal opportunity employer. Employment decisions are made on the basis of individual skill, ability, reliability, productivity, and other factors important to performance. We do not discriminate on the basis of race, color, creed, religion, sex, national origin, physical or mental disability, age, veteran status, pregnancy, sexual orientation, genetic information, gender identity, or any other basis protected by state or federal law or local ordinance.

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