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Japanese Speaking Hotel Guest Operations - Full Time/Part Time

Company: Disney
Location: Kailua
Posted on: December 5, 2019

Job Description:

Our Japanese speaking cast members have the ability to make our guest feel at home while experiencing the uniqueness of our resort. To accommodate our guests arriving every day from all over the world, Aulani, A Disney Resort & Spa offers a variety of services and activities across property to ensure a unique guest experience. These teams of Disney cast member------s take pride in bringing the magic to life for our guests. There are a variety of roles and opportunities for our cast members to turn our guests dream into reality.

Apply to this Japanese speaking posting to be considered for one of following positions:

  • Food & Beverage
  • Bartender, Host/Hostess/Cashier, Server Assistant/Busser, & Server (Table or Poolside)
  • Front Office
    • Front Desk Agent & PBX Operator
    • Spa
      • Spa Attendant & Spa Host/Hostess
      • Entertainment
        • Entertainment Activities, Digital Photo Imaging, Youth Activities Counselor
        • Recreation Host/Hostess
        • Merchandise Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

          Part-Time requires full availability for any shift, a minimum of three (3) days per week including early mornings, late nights, weekends and holidays. For training purposes, extended availability for up to four (4) weeks will be required immediately following the start date.

          Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.

          Keyword: AULANICASTING
        • Previous experience in a fast paced high volume environment
        • Must be detail oriented and able to multi task
        • Previous Hotel Front Office experience with an understanding of Hotel Guest Service Operations roles
        • Previous Food & Beverage experience
        • Previous Bell Services/Valet experience in a hotel environment
        • Previous experience in a Spa or similar environment
        • Previous experience in a Merchandise location or similar environment
        • The ability to speak conversationally in Japanese is REQUIRED for these positions.
        • Previous experience in a Front Desk, Call Center or similar role for Front Office & PBX positions
        • Recreation Host/Hostesses must be able to carry up to 15-20 lbs. and handle weight up to 50+ lbs
        • Demonstrated excellent Guest Service and service recovery abilities
        • Excellent communication and listening skills
        • Ability to anticipate Guests needs and act accordingly
        • Adept at troubleshooting and ability to own and calmly handle difficult situations
        • Speed, accuracy and efficiency are required and ability to work well under pressure
        • Must have enthusiasm and possess excellent guest service skills
        • Enjoy working with people and possess a friendly and outgoing personality
          Food & Beverage:
        • Responsible for greeting guests and creating an exceptional guest dining experience in the Restaurant, Lounge or Poolside areas, by welcoming and interacting with guests in a positive and friendly manner. Host/hostess/Cashiers responsible for greeting, seating, assigning and completing to-go orders for guests. May work in the quick service restaurant locations where they are responsible for taking orders, filling orders, restocking, cleaning, and cashiering. All F&B Cast Members in all areas must have the ability to handle multiple tasks while assisting guests with directions, entertainment and show event schedules and other information as needed to provide excellent guest and Cast serviceFront Office:
        • Responsible for greeting guests and checking in and out of hotel rooms and villas. The Front Desk Agent plays an important role in providing the first and lasting impression of Aulani------s guest services. This also includes positions as PBX Operator Operators are responsible for answering phones and assisting guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our guests in-house, Cast Members and non-guests with questions.Spa Attendant & Host/Hostess:
        • Responsible for orientating guests to the spa facilities. Includes the greeting of all guests as they enter and providing personal guest service. Responsible for keeping the lounge areas neat, clean and well stocked with all amenities.
        • Spa Host/Hostess is responsible for the Front Desk operations- checking guest in and out for appointments, making reservations and managing the overall Front Desk operations of the Spa.Entertainment:
        • Responsible for engaging and interacting with guests of all ages. Cast Members will lead and support events, programs, and activities. This may include, but is not limited to the Pau Hana Room (Community Hall), Aunty's Beach House and the Resorts------ surrounding outdoors venues.Recreation Host/Hostess:
        • Maintains poolside and beachside areas for all guests while providing exemplary guest service at various pool and beach locations. Also staffs the Rainbow Reef and Beach Rentals.Merchandise:
        • Assists in the day-to-day operations of all Resort merchandise locations. Responsibilities include cash handling, stocking and providing grocery delivery. Greet guests and enhance their stay through strong product knowledge and proactive selling techniques.Responsibilities : Full-Time requires full availability for any shift at any time - including early mornings, late nights, weekends and holidays.

          Part-Time requires full availability for any shift, a minimum of three (3) days per week including early mornings, late nights, weekends and holidays. For training purposes, extended availability for up to four (4) weeks will be required immediately following the start date.

          Our Theme Parks and Resort Hotels operate 24 hours a day, 365 days a year.

          Keyword: AULANICASTINGBasic Qualifications : Hotels LodgingPreferred Education :
        • The ability to speak conversationally in Japanese is REQUIRED for these positions.
        • Previous experience in a Front Desk, Call Center or similar role for Front Office & PBX positions
        • Recreation Host/Hostesses must be able to carry up to 15-20 lbs. and handle weight up to 50+ lbs
        • Demonstrated excellent Guest Service and service recovery abilities
        • Excellent communication and listening skills
        • Ability to anticipate Guests needs and act accordingly
        • Adept at troubleshooting and ability to own and calmly handle difficult situations
        • Speed, accuracy and efficiency are required and ability to work well under pressure
        • Must have enthusiasm and possess excellent guest service skills
        • Enjoy working with people and possess a friendly and outgoing personalityCompany Overview : English

Keywords: Disney, Honolulu , Japanese Speaking Hotel Guest Operations - Full Time/Part Time, Other , Kailua, Hawaii

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