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Japanese Speaking Vacation Advisor-Contact Center,Disney Vacation Club

Company: Disney
Location: Waipahu
Posted on: December 5, 2019

Job Description:

This is an hourly position working in an inbound contact center environment located in Kapolei, Hawaii. The Vacation Advisors are part of the Member Services team and assist Guests from Japan with their Disney Vacation Club needs.

  • High school degree or equivalent
  • Minimum 1 year in hospitality industry experience
  • Proven experience in a call center atmosphere
  • Must be able to speak, read and write fluently in Japanese and English
  • Demonstrated effective Guest Service/Customer Service skills
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
  • Demonstrated computer proficiency within a Windows environment
  • Demonstrated ability to manage multiple tasks
  • Demonstrated typing skills
  • Demonstrated effective organizational and problem solving skills with attention to detail
  • Ability to be flexible with work schedule, including nights, weekends and holidays
  • Assist Disney Vacation Club Members with their travel needs via the telephone and email.
  • Provide recommendations on all suitable options while confirming reservations at the Disney Vacation Club Resorts, Walt Disney Resorts and our various Member Getaways programs: Disney Collection (Disney Cruise Line --, Disneyland Paris --, Hong Kong Disneyland --, Adventures by Disney --), Concierge Collection, and World Collection.
  • Create a magical experience by answering various questions and providing appropriate solutions to Member concerns via phone or email.Required Education :
  • High school degree or equivalentPreferred Education :
  • Must be able to speak, read and write fluently in Japanese and English
  • Demonstrated effective Guest Service/Customer Service skills
  • Demonstrated verbal and written communication skills, as well as telephone etiquette skills
  • Demonstrated problem solving, decision-making skills, as well as continuous improvement skills
  • Demonstrated computer proficiency within a Windows environment
  • Demonstrated ability to manage multiple tasks
  • Demonstrated typing skills
  • Demonstrated effective organizational and problem solving skills with attention to detail
  • Ability to be flexible with work schedule, including nights, weekends and holidaysCompany Overview : English

Keywords: Disney, Honolulu , Japanese Speaking Vacation Advisor-Contact Center,Disney Vacation Club, Other , Waipahu, Hawaii

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