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Tour Guide Action Line (Japanese Speaking)

Company: Hilton Grand Vacations (HGV)
Location: Honolulu
Posted on: March 27, 2020

Job Description:

Job Description Putting people first is the foundation of our company values, and the health and well-being of our HGV Team Members, owners and guests is our top priority. We are actively monitoring the novel coronavirus (COVID-19) outbreak. At this time, all applications will be considered for future positions and contacted at a later date. We thank you for your interest in becoming a part of our HGV family! Hilton Grand Vacations ranks 26th in Hawaii Business Magazine’s “Top 250” that highlights the state’s largest companies based on gross sales, a key indicator of market dominance and influence. Additionally, the company was the highest-ranking timeshare business on this year’s list. What will I be doing? As a Tour Guide Action Line (Japanese Speaking) you will be responsible for driving company success through performing the following tasks to the highest standards: Utilize company presentation products and concepts during discussions with clients Present vacation ownership product information to clients as provided on the approved company’s fact sheet Tour location campus and product demonstration with clients Create and maintain effective communication with clients and provide follow-up assistance for customer satisfaction Utilize various forms of communication (e.g. in-person, telephone, email and other written correspondence) to interface with clients Attend department meetings for key information regarding Hilton Grand Vacations products and updates Promote a positive work environment and adhere to company core values and policies Perform other reasonable duties as assigned by management based upon business needs Qualifications What are we looking for? Hilton Grand Vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. At the core of our company’s success are our Team Members. To fulfill this role successfully, you must possess the following minimum qualifications and experience: 1+ year(s) of sales experience Able to obtain a Hawaii Real Estate license within 12 months of start date Able to resolve complex customer service issues Able to adapt to and work in a fast-paced environment Able to work independently as well as in a team environment Able to meet performance metrics associated with the position Able to work a flexible schedule to include weekends and holidays Fluent in Japanese (read/write/speak) and business level English High school diploma or equivalent It would be advantageous in this position for you to demonstrate the following capabilities and distinctions: 2+ years of sales experience with the ability to close high-end sales 2+ years of Hilton family brands experience Hawaii Real Estate license BA/BS/Bachelor's Degree

Keywords: Hilton Grand Vacations (HGV), Honolulu , Tour Guide Action Line (Japanese Speaking), Other , Honolulu, Hawaii

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