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Technical Specialist

Company: Aircall
Location: Honolulu
Posted on: September 13, 2020

Job Description:

U.S. CAD is a leading provider of software,services that supports the AEC&O community. Below are the major duties,responsibilities, and requirements of a Technical Specialist.

MAJOR DUTIES:

All staff at U.S. CAD consistently exhibit apassion for technology and improvement of the AEC&O community. U.S. CADstaff are committed daily to living out the Company Culture and Core Valuesdaily with an emphasis on teamwork, a positive attitude, and a desire to learn.The Technical Specialist has a primary focus on delivering basic/beginner-leveltraining, consulting and mentoring services, preparing and deliveringsoftware/technology demonstrations, and providing technical support to ourcustomers on Autodesk products. Technical Specialists are the primary servicedelivery resource for U.S. CAD basic/beginner-level solutions and technologiesoffered.

RESPONSIBILITIES:

· Deliver beginner leveltraining, consulting, and implementation services.

· Develop andconduct professional product presentations and demonstrations to help generatesales to meet U.S. CAD and Autodesk revenue objectives.

· Providecompetitive analysis of Autodesk products vs. competitive products throughoutthe sales cycle.

· Partner with SalesTeam members to gain and share in-depth product and customer knowledge in orderto increase the success of sales related to Autodesk products and services aswell as other U.S. CAD supported solutions.

· Prepare andpresent technical demonstrations of U.S. CAD supported technology and softwareat trade shows and events.

· Provide technicalsupport to customers for U.S. CAD supported solutions.

· Customizecompany-standard technical demonstrations to specifically address customerneeds. In conjunction with sales team activities, may be required to follow upwith customer technical leads to provide additional information or answertechnical questions.

· Complete weeklyaccounting of time through entry of digital timesheets.

· Typical Timeallocation Targets for Technical Specialists are as follows:

o 65%-80% Billablehours

o 10%-25% Pre-Saleshours

o 5%-10% Overheadhours

*Individual targets may vary based on assignments and initiativestasked to the team member.

REQUIREMENTS:

· Maintain cuttingedge experience with the Autodesk family of products and other software andtechnologies represented by U.S. CAD with a solid understanding of how they areused in the AEC&O industries as determined by management.

· Maintain a basicunderstanding of business how organizations in the AEC&O industries performwork and deliver value to their customers.

· Establish a highlevel of confidence with U.S. CAD accounts through technical knowledge anddemonstration of product application

· Possess a basicunderstanding of industry design and delivery processes, current BIM collaborationtechnology, and technology trends within the AEC&O community.

· Continuouslydemonstrate self-improvement in the areas of teaching, mentoring, and consulting.

· Show excellentwritten, verbal, and presentation skills.

· Exhibit aproactive attitude and demonstrate strong self-motivational attributes.

· Demonstrate asense of pride and adhere to high standards and quality personally and in theirwork product and services.

· Thrive in a teamatmosphere.

· Assist the SalesDepartment with various presales activities.

· Possess superiororganizational/time management skills and a “make-it-happen” attitude with theabilities to multi-task several projects at one time.

· Adhere to theutmost business ethics ensuring U.S. CAD maintains its respected image at alltimes

· Be willing andavailable to travel, if needed, both regionally and nationally, to providedesignated services.

· Support thesuccess of customers by delivering technical product mentoring, training, andsupport services.

· Maintainexperience and understanding of the production design and construction environment.

· Maintain a goodworking attitude and a desire to be a key member of our dynamic team and make adifference in the design industry.

· Willingness andflexibility to take on other duties and responsibilities that may be requiredto effectively support the needs of our customers, Autodesk, and U.S. CAD.

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Keywords: Aircall, Honolulu , Technical Specialist, Other , Honolulu, Hawaii

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