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Position Title: Network Analyst
FLSA Status: Exempt
Reports To: Director, Technology Support Services
Responsible for implementing, enhancing, maintaining and
monitoring REHAB’s networks and infrastructure
systems/applications. Provides production support and assists
in and executing strategic roadmaps with focus on network
systems/applications and management of associated devices (e.g.
Network Routers, Switches, Firewalls). Systems/applications
supported may also include, but are not limited to, cloud
computing, servers (physical and virtual), storage area networks,
network attached storage, voice systems, backup systems and
ESSENTIAL FUNCTIONS :
Models REHAB’s core values, HEART, in daily actions. Honesty –
Speak and act with truth and respect. Engagement – Embrace and
commit to our mission, vision and values. Aloha – Serve others with
a spirit of kindness and compassion. Resilience – Rebound and
recover with a sense of urgency. Teamwork – Work together for
Implements, enhances, maintains and monitors networks which
includes, but is not limited to, management of routing/switching,
wireless and security; includes responsibility of devices such as
Routers, Switches, Wireless Controllers/Access Points and
Works collaboratively with Vendors, Service Providers and all
Technology staff to provide seamless support for networks and
Logs, tracks and responds to inquiries, requests and incidents;
ensures the production environment meets service level agreements
Leads problem analysis, initiate corrective actions and
resolutions, and ensures status updates are provided to those
impacted in support of SLAs; provides after hours emergency support
Recommends and implements solutions for recurring production
Ensures vendors meet agreed-upon service levels and delivery
commitments related to projects and system performance.
Monitors network and system/application performance levels and
integrity; develops appropriate alerting and reporting
Performs patching and system/application updates to ensure
devices, systems and applications meet compliance/security
requirements in addition to ensuring their full lifetime cycle
value is achieved.
Properly manages decommissioning and replacement lifecycles of
infrastructure devices, systems and applications.
Participates in Disaster Recovery exercises for supported
Analyzes, reviews, installs and configures infrastructure
systems/applications to meet REHAB’s requirements.
Creates network diagrams, deployment plans and standard
operating procedures as needed.
Develops and executes test plans for system, regression and
Actively pursues new developments in the IT field that can be
used to improve processes. Keeps abreast of latest technologies,
solutions and activities in the broader market that may affect the
Infrastructure Services group.
Promotes and adheres to REHAB’s compliance program and the IT
Department’s processes and procedures.
Identifies, recommends and implements solutions to operational
issues related to compliance and/or systems security.
Maintains confidential information including but not limited to
patient or employee information, or information related to
Assists with regulatory and information systems audits as
Complies with all applicable healthcare information security
laws and regulations, including HIPAA and HITECH.
TEAMWORK AND COMMUNICATION
Supports and promotes the IT Department and REHAB’s mission, as
a positive role model, demonstrating a proactive approach to
situations, and practicing REHAB values.
Demonstrates flexibility with work schedule to support the needs
of the department.
Performs other duties as assigned .
Bachelor’s degree or an equivalent combination of education
and/or related work experience.
Minimum of two (2) years of equivalent work experience in
Information Technology field supporting and troubleshooting IT
Working knowledge of Routing, Switching, Wide Area and Local
Bachelor’s degree with major in Computer Science or MIS
Network system administration with Cisco network devices.
Experience with network monitoring tools such as PRTG or
Experience in an IT healthcare-related setting.
Experience in supporting VMWare, IBM and Dell hardware
Experience with Fortinet Web Security/URL Filtering.
Experience in VoIP and SIP protocols.
EQUIPMENT, TOOLS, WORK AIDS USED
Standard office equipment and supplies including computers,
computerized and written information, facsimile machine and
If you like wild growth and working with happy, enthusiastic
over-achievers, you'll enjoy your career with us!
Posted 4 Days Ago
About Us REHAB Hospital of the Pacific (REHAB) is Hawaii's only
premier, acute-care rehabilitation hospital dedicated to providing
high-quality, comprehensive and innovative inpatient and outpatient
rehabilitation services. Our clinical team of comprehensive
rehabilitation experts and specialized programs serve individuals
with physical and cognitive disabilities from injury or disease,
including stroke, traumatic brain injury, spinal cord injury,
complex orthopedics, chronic pain and more.