Network Analyst

Company: REHAB HOSPITAL OF THE PACIFIC
Location: Honolulu
Posted on: September 13, 2020

Job Description:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Position Title: Network Analyst

FLSA Status: Exempt

Reports To: Director, Technology Support Services

POSITION SUMMARY:

Responsible for implementing, enhancing, maintaining and monitoring REHAB’s networks and infrastructure systems/applications.  Provides production support and assists in and executing strategic roadmaps with focus on network systems/applications and management of associated devices (e.g. Network Routers, Switches, Firewalls). Systems/applications supported may also include, but are not limited to, cloud computing, servers (physical and virtual), storage area networks, network attached storage, voice systems, backup systems and security systems.

ESSENTIAL FUNCTIONS :

CORE VALUES

Models REHAB’s core values, HEART, in daily actions. Honesty – Speak and act with truth and respect. Engagement – Embrace and commit to our mission, vision and values. Aloha – Serve others with a spirit of kindness and compassion. Resilience – Rebound and recover with a sense of urgency. Teamwork – Work together for success.

SYSTEMS SUPPORT

Implements, enhances, maintains and monitors networks which includes, but is not limited to, management of routing/switching, wireless and security; includes responsibility of devices such as Routers, Switches, Wireless Controllers/Access Points and Firewalls.

Works collaboratively with Vendors, Service Providers and all Technology staff to provide seamless support for networks and infrastructure systems/applications.

Logs, tracks and responds to inquiries, requests and incidents; ensures the production environment meets service level agreements (SLA).

Leads problem analysis, initiate corrective actions and resolutions, and ensures status updates are provided to those impacted in support of SLAs; provides after hours emergency support as required.

Recommends and implements solutions for recurring production issues.

Ensures vendors meet agreed-upon service levels and delivery commitments related to projects and system performance.

Monitors network and system/application performance levels and integrity; develops appropriate alerting and reporting processes.

Performs patching and system/application updates to ensure devices, systems and applications meet compliance/security requirements in addition to ensuring their full lifetime cycle value is achieved.

Properly manages decommissioning and replacement lifecycles of infrastructure devices, systems and applications.

Participates in Disaster Recovery exercises for supported infrastructure systems/applications.

Analyzes, reviews, installs and configures infrastructure systems/applications to meet REHAB’s requirements.

Creates network diagrams, deployment plans and standard operating procedures as needed.

Develops and executes test plans for system, regression and validation testing.

Actively pursues new developments in the IT field that can be used to improve processes. Keeps abreast of latest technologies, solutions and activities in the broader market that may affect the Infrastructure Services group.

COMPLIANCE

Promotes and adheres to REHAB’s compliance program and the IT Department’s processes and procedures.

Identifies, recommends and implements solutions to operational issues related to compliance and/or systems security.

Maintains confidential information including but not limited to patient or employee information, or information related to REHAB.

Assists with regulatory and information systems audits as needed.

Complies with all applicable healthcare information security laws and regulations, including HIPAA and HITECH.

TEAMWORK AND COMMUNICATION

Supports and promotes the IT Department and REHAB’s mission, as a positive role model, demonstrating a proactive approach to situations, and practicing REHAB values.

Demonstrates flexibility with work schedule to support the needs of the department.

OTHER FUNCTIONS:

Performs other duties as assigned .

JOB SPECIFICATIONS:

REQUIRED QUALIFICATIONS

Education:

Bachelor’s degree or an equivalent combination of education and/or related work experience.

Skills/Experience:

Minimum of two (2) years of equivalent work experience in Information Technology field supporting and troubleshooting IT Networks.

Working knowledge of Routing, Switching, Wide Area and Local Area Networks.

PREFERRED QUALIFICATIONS

Certification/Licensure:

Education:

Bachelor’s degree with major in Computer Science or MIS

Skills/Experience:

Network system administration with Cisco network devices.

Experience with network monitoring tools such as PRTG or SolarWinds.

Experience in an IT healthcare-related setting.

Experience in supporting VMWare, IBM and Dell hardware products.

Experience with Fortinet Web Security/URL Filtering.

Experience in VoIP and SIP protocols.

EQUIPMENT, TOOLS, WORK AIDS USED

Standard office equipment and supplies including computers, computerized and written information, facsimile machine and telephone.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Posted 4 Days Ago

Full time

R184

About Us REHAB Hospital of the Pacific (REHAB) is Hawaii's only premier, acute-care rehabilitation hospital dedicated to providing high-quality, comprehensive and innovative inpatient and outpatient rehabilitation services. Our clinical team of comprehensive rehabilitation experts and specialized programs serve individuals with physical and cognitive disabilities from injury or disease, including stroke, traumatic brain injury, spinal cord injury, complex orthopedics, chronic pain and more.

Keywords: REHAB HOSPITAL OF THE PACIFIC, Honolulu , Network Analyst, Other , Honolulu, Hawaii