Employment Category: Full Time – Regular
First American Financial Corporation (NYSE: FAF) operates
through its family of companies to help people achieve and protect
their dream of homeownership. First American was named one of
FORTUNE’s 100 Best Companies to Work For® in 2016 and 2017. With
experience dating back to 1889, First American is a leading
provider of title insurance protection and settlement services to
the real estate and mortgage industries. More information
about the company can be found at www.firstam.com
Job Summary First American is seeking an Escrow Operations
Manager to support the functions of our vacation ownership office
The ideal candidate will also be a licensed Hawaii attorney and
as such will support our deed conveyance functions.
Responsible for establishing, streamlining, and managing
processes, procedures and programs related to escrow operations and
support functions. Manage and lead teams who perform a wide range
of duties related to escrow operations. Manage processes and
policies. Partners with and acts as a liaison between groups to
ensure that compliance, policy adherence, production goals, and
timelines are met. Ensures employee conformance to established
practices and proper training of staff.
Responsible for operational functions related to providing
escrow services to customers. The position may be specific to a
particular business segment or a combination of business
segments/groups depending on the structure of the organization. May
be responsible for production operations of a large group.
Typically manages employees but may act as a functional manager
with no direct reports.
Manages work activities and escrow operational / support
functions for Hawaii.
May have some administrative management duties; may have Branch
Will support vacation ownership transactions and may support
some commercial transactions.
Provides input to operational plans and works with Senior
Management to ensure that plans are integrated with broader
Acts as a liaison with Escrow/Branch managers and leaders of
other functions/ operations/ business units and provides feedback
and resolution on escalated issues, process issues/changes and
results. Coordinate and monitor efforts between groups. Represents
escrow’s involvement with changes to processes.
In smaller operations, may be a hybrid role with Escrow and
Title staff members reporting in.
Writes and conducts employee performance reviews and provides
ongoing performance feedback through coaching. Identifies training
needs for subordinates. Makes hiring and compensation
recommendations. May get input from management.
Works on a diverse range of problems of moderate scope where
analysis of situations or data requires evaluation of a variety of
factors and an understanding of current business and trends.
Exercises judgment within generally defined practices and
policies in determining objectives and approaches to project
Supervision Received or Extended
Manages work activities and operations of a recognized
functional area or department.
Provides direct supervision to non-exempt and /or exempt
employees. Oversees and influences employee pay, promotion,
performance management, recruiting functions, work force
Receives assignments in the form of objectives, establishes
goals, and assigns resources to meet schedules and goals.
Work is reviewed in terms of meeting product, project, or
operational objectives, quality, schedules and budgets.
Interacts with Management and peers in other departments for
purposes of gaining cooperation, exchanging technical information,
and presenting project plans and reports.
Knowledge and Skills/Technology Used
Strong process skills required; detail oriented
Strong computer skills and knowledge of company operating
Strong problem-solving and customer service skills
Ability to lead/sought out for advice
Able to manage competing priorities
Successful track record designing, developing, and executing
Can influence the thinking of, or gain acceptance from others in
sensitive situations, using influence and preventing damage to the
Strong communication skills with the capacity to communicate the
function’s vision and the department’s direction and set aligned
goals. Provides resources and creates systems to measure results.
Familiar with competitor, financial and industry dynamics.
Actively recruits, retains and develops talent and holds
employees accountable for results. Leads change, manages conflict
and fosters collaboration
Collaboratively engages with leaders to create, identify, and
implement solutions to further effectiveness of escrow
Bachelor’s degree or equivalent combination of education and
Typical Range of Experience
5-7 years of escrow, settlement or title experience
3-5 years demonstrated experience in a supervisory or management
Demonstrated success establishing, leading and maintaining
effective working relationships at the Department Management
First American invests in its employees’ development and
well-being, empowers them to provide superior customer service and
encourages them to serve the communities where they live and work.
First American is committed to diversity and inclusion. We are an
equal opportunity employer. For more information about our Company
and our dedication to putting People First, check out
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Careers // Escrow Operations Manager – R015321
First American Title Insurance Company makes no express or
implied warranty respecting the information presented and assumes
no responsibility for errors or omissions.
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Title are registered trademarks or trademarks of First American
Financial Corporation and/or its affiliates.