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Escrow Operations Manager

Company: First American Financial Corp
Location: Honolulu
Posted on: September 13, 2020

Job Description:

Employment Category: Full Time – Regular

First American Financial Corporation (NYSE: FAF) operates through its family of companies to help people achieve and protect their dream of homeownership. First American was named one of FORTUNE’s 100 Best Companies to Work For® in 2016 and 2017. With experience dating back to 1889, First American is a leading provider of title insurance protection and settlement services to the real estate and mortgage industries. More information about the company can be found at www.firstam.com

Job Summary First American is seeking an Escrow Operations Manager to support the functions of our vacation ownership office on Oahu.

The ideal candidate will also be a licensed Hawaii attorney and as such will support our deed conveyance functions.

Responsible for establishing, streamlining, and managing processes, procedures and programs related to escrow operations and support functions. Manage and lead teams who perform a wide range of duties related to escrow operations. Manage processes and policies. Partners with and acts as a liaison between groups to ensure that compliance, policy adherence, production goals, and timelines are met. Ensures employee conformance to established practices and proper training of staff.

Responsible for operational functions related to providing escrow services to customers. The position may be specific to a particular business segment or a combination of business segments/groups depending on the structure of the organization. May be responsible for production operations of a large group.

Typically manages employees but may act as a functional manager with no direct reports.

Essential Functions

Manages work activities and escrow operational / support functions for Hawaii.

May have some administrative management duties; may have Branch Management oversight.

Will support vacation ownership transactions and may support some commercial transactions.

Provides input to operational plans and works with Senior Management to ensure that plans are integrated with broader strategies.

Acts as a liaison with Escrow/Branch managers and leaders of other functions/ operations/ business units and provides feedback and resolution on escalated issues, process issues/changes and results. Coordinate and monitor efforts between groups. Represents escrow’s involvement with changes to processes.

In smaller operations, may be a hybrid role with Escrow and Title staff members reporting in.

Writes and conducts employee performance reviews and provides ongoing performance feedback through coaching. Identifies training needs for subordinates. Makes hiring and compensation recommendations. May get input from management.

Job Complexities

Works on a diverse range of problems of moderate scope where analysis of situations or data requires evaluation of a variety of factors and an understanding of current business and trends.

Exercises judgment within generally defined practices and policies in determining objectives and approaches to project completion.

Supervision Received or Extended

Manages work activities and operations of a recognized functional area or department.

Provides direct supervision to non-exempt and /or exempt employees. Oversees and influences employee pay, promotion, performance management, recruiting functions, work force planning.


Receives assignments in the form of objectives, establishes goals, and assigns resources to meet schedules and goals.

Work is reviewed in terms of meeting product, project, or operational objectives, quality, schedules and budgets.

Interacts with Management and peers in other departments for purposes of gaining cooperation, exchanging technical information, and presenting project plans and reports.

Knowledge and Skills/Technology Used

Strong process skills required; detail oriented

Strong computer skills and knowledge of company operating systems/applications

Strong problem-solving and customer service skills

Ability to lead/sought out for advice

Able to manage competing priorities

Successful track record designing, developing, and executing complex projects

Can influence the thinking of, or gain acceptance from others in sensitive situations, using influence and preventing damage to the relationships

Strong communication skills with the capacity to communicate the function’s vision and the department’s direction and set aligned goals. Provides resources and creates systems to measure results. Familiar with competitor, financial and industry dynamics.

Actively recruits, retains and develops talent and holds employees accountable for results. Leads change, manages conflict and fosters collaboration

Collaboratively engages with leaders to create, identify, and implement solutions to further effectiveness of escrow operations

Typical Education

Bachelor’s degree or equivalent combination of education and experience

JD preferred

Typical Range of Experience

5-7 years of escrow, settlement or title experience

3-5 years demonstrated experience in a supervisory or management role

Demonstrated success establishing, leading and maintaining effective working relationships at the Department Management level


First American invests in its employees’ development and well-being, empowers them to provide superior customer service and encourages them to serve the communities where they live and work. First American is committed to diversity and inclusion. We are an equal opportunity employer. For more information about our Company and our dedication to putting People First, check out firstam.com/careers.

Returning users, access your profile or edit/update your resume.

Careers // Escrow Operations Manager – R015321

First American Title Insurance Company makes no express or implied warranty respecting the information presented and assumes no responsibility for errors or omissions.

First American, the eagle logo, firstam.com, and First American Title are registered trademarks or trademarks of First American Financial Corporation and/or its affiliates.

Keywords: First American Financial Corp, Honolulu , Escrow Operations Manager, Other , Honolulu, Hawaii

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