Important Update: In response to the COVID-19 pandemic, Kaiser
Permanente is moving to a virtual recruitment process including
telephone and video interviews to help ensure the health and safety
of our employees, candidates, and communities. Also, some hiring
activities may be delayed or suspended in certain geographic areas
and job categories. For more information on Kaiser Permanente’s
response to COVID-19, visit our Resource Center .
Continually focused on advancement and improvement, our
innovative sales and marketing professionals anticipate and respond
to the ever-changing demands of our customers, members, regulators,
and the marketplace.
Oversees fully insured and self-funded group installation
processes across multiple regions and multiple functional areas.
Monitors installation activities for new and renewing national and
regional groups, and will actively manage tasks, processes and time
lines always keeping the customer at the forefront. Partners with
sales and account management to support the customer through the
installation process and to positively impact the customer
experience. Resolves issues during the installation process and/or
escalate potential issues to department Managers, National Leads or
National Directors. May be responsible for creating and
distributing installation plans, reports, summaries and hand-off
documentation. May be responsible for supporting project
initiatives, gap analysis, implementing lessons learned, training
and mentoring of new staff. May be responsible for looking for
opportunities for process improvement and influence change.
Manage the overall installation of new and approved renewing
accounts (mainly standard and some complex).
Function as a main point of contact for the customer during the
Partner with Sales and Account Management, Regional Case
Installation Teams, Regional Functional Areas (e.g. CSC, Membership
Administration, Benefits, Contracts) to ensure a successful account
Coordinate tasks and maintain installation time lines across
multiple regions and multiple functional areas, working with
department Directors and Managers.
Ensure functional departments understand and comply with
established processing and customer commitment dates.
Create installation checklists, time lines and plans and
communicate to the customer.
Track all installation activities using a reportable database
and monitor those activities to identify potential risks or known
issues. Use database to report on group-specific activities or
Resolve issues during the installation and renewal processes,
working directly with regional contacts and functional departments
to ensure installations comply with standard processes
Monitor the reconciliation of application, enrollment and
fulfillment processes such as ID cards, Member Handbooks, EOC and
Provider Directories. Resolve or escalate inconsistencies
Coordinate Installation meetings with National Sales, Account
Management, Brokers and/or Employer Groups.
Facilitate seamless hand-off to National Account Management
staff, supported by group-specific reporting metrics, issue review
and installation processing summary.
Develop strong cross functional relationships to partner and
support Sales and Account Management and to ensure that the
National Case Installation process is used.
Provide leadership to cross functional regional work teams in
establishing approach to support national, multiregional and total
The incumbent routinely interacts with Customers, National Sales
and Account Management, National and Regional Partners, Provider
Relations, Provider Contracting, and Claims Managers, KPIT
Managers, SFAS Staff, Third Party Claims Administrator, and other
Minimum five (5) years account services, case
installation/implementation, project/program management, operations
and/or relevant experience in a directly related field
Bachelor's degree in business administration, Health Care
Administration or a related field, OR four (4) years of experience
in a directly related field.
High School Diploma or General Education Development (GED)
License, Certification, Registration
Working knowledge of Self-Funding and Fully Insured
Understanding of healthcare insurance products and
Ability to educate and influence complex, cross-functional
business partners on Self-Funded products and administration.
Ability to define, develop, document and implement formal
Policies and Procedures related to Self-Funded products and
Thorough understanding of and experience in managed care and all
health insurance products, including self-funded.
Knowledge of the health insurance market.
Knowledge of Commercial and/or Self-Funded billing requirements
and claims adjudication practices.
Broad knowledge of health plan administration and operational
needs for Self-Funded products.
Strong interpersonal skills, especially specific to persuasion
Demonstrated ability in influence operational management.
Demonstrated ability to determine the key risks that need to be
addressed and develop actions plans that are multi-faceted in
nature and include both business process.
Preferred more than five (5) years account services, case
installation/ implementation, operations and/or relevant experience
within the health insurance industry, including project/program
management experience, with successive levels of accountability and
Primary Location: Hawaii,Honolulu,Regional Admin Low Rise 711
Kapiolani Blvd. Scheduled Weekly Hours: 40 Shift: Day Workdays:
Mon, Tue, Wed, Thu, Fri Working Hours Start: 8:00 AM Working Hours
End: 5:00 PM Job Schedule: Full-time Job Type: Standard Employee
Status: Regular Employee Group/Union Affiliation: Salaried,
Non-Union, Exempt Job Level: Individual Contributor Job Category:
Sales and Marketing Department: Case Installation Travel: No Kaiser
Permanente is an equal opportunity employer committed to a diverse
and inclusive workforce. Applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy), age, sexual orientation, national origin, marital
status, parental status, ancestry, disability, gender identity,
veteran status, genetic information, other distinguishing
characteristics of diversity and inclusion, or any other protected
External hires must pass a background check/drug screen.
Qualified applicants with arrest and/or conviction records will be
considered for employment in a manner consistent with federal and
state laws, as well as applicable local ordinances, including but
not limited to the San Francisco and Los Angeles Fair Chance
Connect with a member of the Kaiser Permanente team at an
upcoming career or professional event. We look forward to seeing
Please fill out the fields below and click "Join Now" to receive
information about opportunities that relate to your selections.
Enter First Name
Enter Last Name
Search for a category and select one from the list of
suggestions. Search for a location and select one from the list of
suggestions. Finally, click “Add” to create your job alert.
Select Job Location*
By submitting your information, you acknowledge that you have
from Kaiser Permanente.