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Senior Analyst, IT - Corporate Functions, Human Resources

Company: Hawaiian Airlines
Location: Honolulu
Posted on: September 17, 2020

Job Description:

Title Senior Analyst, IT - Corporate Functions, Human Resources

Department Information Technology

City Honolulu

State HI

Part-Time No

Part-Time Weekend No

Description At Hawaiian Airlines, we are all about welcoming our guests with Hawaiian hospitality and aloha, and taking care of our people, our home and the communities we serve. Join our ‘ohana and be a part of an exciting team of professionals dedicated to serving our kama‘?ina and introducing our islands to the world!

Position Overview

‘Ohana means family, and there are many benefits of joining ours. This is your chance to take an active role in driving the next generation of airline innovation and to impact the digital forefront of travel technology.

The Analyst provides analysis and reporting services in support of HR LOB, pillar and Enterprise. This group also updates, maintains and analyzes data from various enterprise tools. Analyst liaises with stakeholders to understand analysis and reporting needs and creates deliverables to enable the organization to meet its goals. The detailed work includes analyzing data, numbers and creating deliverables to enable summarizing, proposing or updating the stakeholders. The individuals in this family should be excellent listeners, communicators (oral and written), and able to distill the key topics/components/issues from discussions. The Analyst family is for all “analyst” positions that are not contained within the Business Analysis & Consulting family.

This position will be supporting our Human Resources (HR) functions such as payroll, HR Call Center, Labor and Employee Relations, Benefits, and Onboarding/Recruiting. Be a part of the team that supports our company’s greatest asset – our people. This role will help provide new technologies to help drive HR strategies and solutions. HR is constantly growing and changing – from a compliance standpoint, technology, and even employee expectations - which makes this position rewarding and challenging.

Key Responsibilities

Ability to translate technical and architectural complexities of a technical solution so that project stakeholders can easily understand

Support the delivery of exceptional customer service that builds trust through responsive, accurate, consistent, knowledgeable and available services and support

Support the organization’s project management policy, practice and methodology

Provide business-specific context, information and analysis on proposed changes on medium to large projects; initiatives may include the development and implementation of new/revised products, new systems or enhancements, new/revised processes in support of internal efficiencies and industry regulatory changes

Advanced analytical and problem-solving skills, with ability to analyze a component or components of a process to optimize system functionality

Enable operation groups to successfully accept changes in systems by ensuring key stakeholders are informed and understand the implications of changes; recommend actions, as appropriate

Ensure system specifications meet the business unit expectations/requirements, and negotiate solutions

Ensure the requirements map to a real business need, are approved by all relevant stakeholders, and meet essential quality standards

Ensure that technology solutions adhere to quality standards

Continuously improve requirements processes to ensure the best possible deliverable outcome

Ensure common application of standards and consistency of implementation in accordance with HA IT standards and practices

Develop cost/benefit analysis for business solutions

Assist in the management of project financials, ensuring projects are delivered within plan or that variances are identified and communicated to decision-makers on a timely basis for appropriate decision-making, as required

Other duties as assigned

Requirements Minimum Requirements

Bachelor’s Degree or equivalent combination of professional work experience and education

5 years work experience in Information Technology environment

Provides leadership and coaching for team

Completes tasks independently/interdependently

Understands financial mgmt. process for accurate time reporting and uses corp. assets responsibly

Creates sufficient documentation, to ensure supportability of the analysis

Demonstrates applied knowledge of one or more analysis and problem decomposition techniques

Maintains existing requirements to ensure that current-state needs are known

Gathers requirements and documents these requirements for use within project life cycle

Interacts with business reps and other partners/vendors, to ensure requirements are accepted and well-known

Understands the source and use of key data and prepares analysis reports to enable design decisions

Participates in creating use cases and user expected results to ensure that software is delivered to end users with zero Sev1/Sev2 defects

Reviews own documentation, to ensure supportability of the analysis

Accurately plans and manages their individual work assignments

Regularly promotes & participates in creating a positive, team-work environment

Willingly accepts personal feedback to improve individual performance

Can explain to others the core processes of their support area

Assists in the preparation of end-user training materials

Understands complete SDLC & can apply relevant portions of feasibility, requirements, and analysis phases

Where appropriate, plans and conducts 3rd party software analysis for inclusion in the project solution

Demonstrate advanced business knowledge of HR IT Systems

Advanced SQL knowledge

Advanced knowledge of FTP jobs, orchestrator, and encryption/decryption

Working knowledge of Application Program Interface (API)

Expert knowledge of statistics and experience using statistical packages for analyzing large datasets (Excel, SPSS, SAS etc.)

Expert technical expertise regarding data models, database design development, data mining and segmentation techniques

Demonstrates advanced writing and documentation skills

Possesses expert analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

Ability to audit the quality of reports submitted by associate analysts and analysts and provide related coaching and support

Displays advanced interviewing and facilitation skills

Demonstrates excellent communication skills

Preferred Qualifications

5+ years work experience in Information Technology environment to include delivering clear, detailed requirements

2+ years experience with HRIS support

1-year work experience in the Airline or Travel Industry

About Hawaiian Airlines

Hawaiian ® has led all U.S. carriers in on-time performance for each of the past 16 years (2004-2019) as reported by the U.S. Department of Transportation. Consumer surveys by Condé Nast Traveler , Travel + Leisure and TripAdvisor have placed Hawaiian among the top of all domestic airlines serving Hawai‘i.

Now in its 91st year of continuous service, Hawaiian is Hawai‘i's biggest and longest-serving airline. In 2019, Hawaiian offered nonstop flights between Hawai‘i and more U.S. gateway cities (13) than any other airline, along with service connecting the islands with Japan, South Korea, Australia, New Zealand, American Samoa and Tahiti. As a result of the COVID-19 pandemic, Hawaiian is operating an adjusted schedule of daily flights within the Hawaiian Islands and between Hawai‘i and the U.S. west coast to support essential travel and critical cargo services.

The airline is committed to the health and safety of its guests and employees and has reinforced enhanced cleaning procedures across its business. While the experience may be a little different, the authentic Hawaiian hospitality remains unchanged. Additional details on how Hawaiian is keeping guests and employees safe can be found at HawaiianAirlines.com/KeepingYouSafe .

Hawaiian Airlines, Inc. is a subsidiary of Hawaiian Holdings, Inc. (NASDAQ: HA). Additional information is available atHawaiianAirlines.com . Follow Hawaiian’s Twitter updates (@HawaiianAir ), become a fan on Facebook (Hawaiian Airlines ), and follow us on Instagram (hawaiianairlines ). For career postings and updates, follow Hawaiian’sLinkedIn page.

For media inquiries, please visit Hawaiian Airlines’ online newsroom .

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities.

Please view Equal Employment Opportunity Posters provided by OFCCP here .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Hawaiian Airlines, Honolulu , Senior Analyst, IT - Corporate Functions, Human Resources, Other , Honolulu, Hawaii

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