IT Operations Manager

Company: The ABA Rule of Law Initiative
Location: Honolulu
Posted on: September 17, 2020

Job Description:

Thursday, September 10, 2020

About Us HawaiiUSA Federal Credit Union is a local, not-for-profit, federally insured financial cooperative, owned and operated by our members since 1936. We are dedicated to helping members achieve their financial goals and our employees reach their career aspirations. We are committed to our community by extending ourselves through our time, efforts and resources. Our motto, Life Matters , means celebrating life’s experiences and creating fulfilling work opportunities, not just jobs. Instructions: Please make sure to fill out all required fields in the application process, making sure to list a minimum of 3 employers unless you have worked for less than 3 employers. For required fields that may not apply to you, enter "N/A".

Hawaii USA Federal Credit Union is currently seeking a seasoned, dynamic, team-focused IT Operations Manager to lead our IT Operations Team.As the IT Operations Manager, you will:

Lead IT Department Operations to provide efficient IT Services to all facets of the organization

Collaborate with the IT Director to formulate and implement technology strategies

Engage your teams in proactive planning and support and organizing their services to be flexible and adaptable in meeting the changing needs of the enterprise

Direct IT operations so that end users can accomplish general business tasks, which includes receiving, prioritizing, documenting, and actively resolving end user requests

Manage IT standards and procedures to adhere to the Information Security Program, the IT Audit Finding Portfolio, IT Vendor Management, including ensuring that all contracts and all required documentation are current

Chair the Enterprise Change Management Committee

Oversee the enterprise change management framework and ensures changes implemented to production meet change requirements to reduce risk exposure

Mentor IT Support Team and junior IT Staff

The ideal candidate will have:

Minimum of an Associate’s degree or equivalent, or 3 years related work experience. Bachelor’s degree in computer science preferred

Ten years related work experience, with a minimum of five years management experience

Experience with desktop & peripheral systems

Experience with MS Windows and Office applications

Experience working in a team-oriented, collaborative environment

Ability to effectively prioritize and execute tasks in a high-pressure environment

Knowledge of basic computer architecture and operating systems

Proven analytical and problem-solving abilities

Ability to effectively prioritize and execute tasks in a high-pressure/fast-paced environment

Experience partnering with third-party support and PC hardware/software vendors

Ability to conduct research into systems issues and products as required

Highly self-motivated and self-directed

Keen attention to detail

Good written and oral communication skills

Make a difference one life at a time!

Job Family FLL

Keywords: The ABA Rule of Law Initiative, Honolulu , IT Operations Manager, Other , Honolulu, Hawaii