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Counter - Full Time NIGHT/OVERNIGHT

Company: Zippy's Inc
Location: Pearl City
Posted on: October 16, 2020

Job Description:

FCH ENTERPRISES, INC.POSITION DESCRIPTIONPOSITION TITLE: Counter STATUS: Non-Exempt DATE: June 2012 LOCATION: StoresReporting to store management, this position is responsible for ensuring guest satisfaction, primarily by handling all counter transactions in a fast, efficient, and friendly manner. This position handles monetary transactions; takes telephone orders; prepares, packs, and serves food items to guests; and supports other counter functions to ensure the efficient and effective flow of counter operations.ESSENTIAL FUNCTIONS OF POSITION:* Provides exceptional guest service by greeting and thanking guests in addition to anticipating their wants and/or needs to ensure a pleasant dining experience.* Takes orders and practices suggestive selling techniques.* Accurately enters orders into the POS system and processes credit cards, gift cards, coupons, and cash payments properly.* Packs and checks orders to ensure they are completed to the guest's satisfaction.* Accurately takes phone orders and/or phone messages.* Is knowledgeable and can describe menu items and on going promotions proficiently. Answers guest inquiries in a sensible manner.* Maintains a safe and sanitary work and guest area through constant cleaning, organizing, and replenishing of necessary items.* Performs other duties as assigned by management.QUALIFICATIONS FOR POSITION:Scheduling:* Meets assigned shift requirements.Physical Requirements:* Push, pull, and carry up to 20 pounds.* Stand and walk at least 6-8 hours.* Reach at shoulder level and below waist constantly, above head occasionally.* Bend at waist occasionally.Pre-Employment Requirements:* Passed a tuberculosis (TB) skin test within 5 years of start date.* Pass a drug screening test.Environmental Conditions:* Works in an air conditioned environment.Education:* High school diploma or equivalent preferred.Experience:* Previous cash handling preferred.Necessary Skills:* Basic math and writing.* Able to interact with guests and co-workers in a friendly, enthusiastic, and outgoing manner.* Able to work independently or as part of a team.* Possess problem solving and critical thinking skills.* Reading, writing, speaking, and comprehending the English language.Necessary Attributes:* Trustworthy with cash and company property.* Enjoys multi-tasking in a fast paced environment.* Punctual and dependable.

Keywords: Zippy's Inc, Honolulu , Counter - Full Time NIGHT/OVERNIGHT, Other , Pearl City, Hawaii

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