Import Customer Service

Company: Commodity Forwarders
Location: Honolulu
Posted on: January 13, 2021

Job Description:

MUST CURRENTLY RESIDE IN HONOLULU !!! Commodity Forwarders Inc. is looking for a full-time Import Customer Service Agent to help fill a position within our Operations department. The ideal candidate will have strong organizational skills and the ability to work independently handling various responsibilities with competing priorities as well as excellent customer service abilities. The position is non-exempt and has an hourly rate between $15.00 - $17.00 per hour depending on experience.Schedule: Sunday - Thursday from 6am-2:30pmResponsibilities of the position include, but are not limited to, the following: + Open and maintain multiple customer accounts by providing excellent customer service by phone, email and or in person+ Handle complaints and provide appropriate solutions and or alternatives within the time limits, follow up with customer to ensure resolutionManage large amounts of incoming and outgoing calls+ Strong phone handling and active listening skills required+ Must have a strong ability to adapt/respond to different types of customers+ Must go the extra mile to engage customers+ Must be people oriented, have strong organizational skills and must possess a strong attention to detailJob Requirements:Education and Requirements:+ High School Diploma or equivalent+ Eligible to work in the US and pass TSA background check+ 1-2 years recent experience within a office/clerical or administrative setting+ 1-2 years recent experience in a proven customer service role+ Ability to multi-task, prioritize and manage time effectively+ Customer orientation and ability to adapt/respond to different types of charactersBenefits offered:+ Medical, Dental, Vision, Long Term Disability Insurance and Basic Life Insurance (100% paid by the company for employee only coverage)+ AFLAC and 401K enrollment opportunity+ PTO + Vacation as in line with company policyJob Perks:+ Company issued and laundered uniform with safety shoe stipend+ Free Parking+ Free CoffeeLocation of facility: 2312 Kamehameha Highway Building B-3, Honolulu HI 96819*****PLEASE SUBMIT A RESUME WHEN APPLYING*****

Keywords: Commodity Forwarders, Honolulu , Import Customer Service, Other , Honolulu, Hawaii